IT Support

Deluxe Media Korea; Madrid; On-site; EUR 28,000 - 36,000; Full time

Job summary

Deluxe Media Inc. in Madrid, Spain seeks an IT Support professional to join our on-site team. You will assist end users with hardware, software, and network issues, install and maintain systems, and help safeguard our IT environment.

This full-time role requires hands-on troubleshooting, good English (B2), and the ability to work independently or with a team. You will document resolutions and collaborate with IT colleagues to improve reliability.

Qualifications

• Experience as IT Support Specialist or similar role.
• Strong hardware, software, and OS knowledge.
• Familiarity with network equipment and protocols.
• Good level of English (B2).

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve computer hardware and software problems.
• Install, configure, and maintain computer systems and software applications.
• Set up and configure network equipment (routers, switches, firewalls).
• Assist in IT security measures implementation and maintenance.
• Document resolutions and support activities clearly.
• Collaborate with IT team to improve performance and reliability.

Skills

IT Support experience

Windows

MacOS

Linux

Networking basics

Teamwork

English B2

Tools

Windows OS

Mac OS

Linux

Networking protocols

Job description

Job IT Support

Description

About the Company

Deluxe Media Inc. is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com

Position

IT Support (Madrid, Spain)

Full-Time, Permanent - On site Position

40 hours per week - 09:00 - 18:00 pm

Responsibilities

• Provide technical support to end-users regarding hardware, software, and network-related issues.
• Troubleshoot and resolve computer hardware and software problems.
• Install, configure, and maintain computer systems and software applications.
• Perform routine maintenance and upgrades on computer equipment and systems.
• Set up and configure network equipment, such as routers, switches, and firewalls.
• Assist in the implementation and maintenance of IT security measures, including antivirus software and firewalls.
• Create and manage user accounts and access permissions.
• Document all support activities, including resolutions, in a clear and concise manner.
• Collaborate with other IT team members to improve system performance and reliability.
• Stay updated with the latest industry trends and technologies to provide innovative IT solutions.

Requirements

• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of computer hardware, software, and operating systems, including Windows, Mac and Linux.
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with network protocols, equipment, and troubleshooting techniques.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Good level of English (B2).

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.