Global IT Service & Supplier Delivery Manager (Hybrid Madrid)

Tenth Revolution Group; Madrid; Hybrid; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Tenth Revolution Group is supporting a leading international company in large-scale digital transformation and IT service modernization initiatives. The role focuses on managing external IT service providers, monitoring SLAs and KPIs, and driving continuous service improvements across global IT operations.

We seek a seasoned ITSM and vendor management professional with strong negotiation, stakeholder management and PM credentials to lead supplier governance from Madrid in a hybrid setup.

Qualifikationen

• 5+ years of experience in IT Service Management, Vendor Management, Supplier Management, Procurement, or similar functions.
• At least 3 years of direct experience managing IT suppliers, vendors, or outsourced service providers.
• Proven experience managing Managed Service Providers or outsourced IT support services.
• Strong understanding of ITSM processes and frameworks.

Aufgaben

• Manage the performance of external IT service providers and ensure compliance with contractual commitments, SLAs and KPIs.
• Conduct regular service reviews and monitor supplier performance through reporting and dashboards.
• Participate in supplier governance meetings and track actions and service improvement plans.
• Drive continuous improvement initiatives across the IT support environment.
• Support transitions, new service implementations, and process improvements delivered by suppliers.
• Ensure adherence to ITIL-based service management practices.
• Support supplier risk management and business continuity initiatives.

Kenntnisse

Vendor management

Supplier management

IT Service Management (ITSM)

Stakeholder management

Negotiation

Analytical mindset

Project management certifications (PMP

Ausbildung

University Degree in IT/Finance/Business Administration or related discipline

Tools

ServiceNow

Jobbeschreibung

Tenth Revolution Group is supporting a leading international company in large-scale digital transformation and IT service modernization initiatives. The role focuses on managing external IT service providers, monitoring SLAs and KPIs, and driving continuous service improvements across global IT operations.

We seek a seasoned ITSM and vendor management professional with strong negotiation, stakeholder management and PM credentials to lead supplier governance from Madrid in a hybrid setup.