Global IT Service Delivery Lead

Indra Group; Comunidad de Madrid; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Autonomy and flexibility

Career development plan

Open and transparent environment

Continuous learning

Employee discounts

Job summary

Indra Group is seeking a Service Delivery Manager based in Madrid to lead IT service delivery activities across national and international projects. You will ensure service levels, coordinate IT operations, and drive continuous improvement within IT service delivery frameworks.

The role requires 5+ years in operational leadership and ITSM, with strong ITIL knowledge and experience in JIRA and Remedy ITSM, and a high level of English.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Engineering, or related technological field.
• More than 5 years of experience in operational leadership and IT service management positions.
• Proven expertise in ITSM methodologies and service management best practices.
• Experience working with JIRA and Remedy ITSM.
• Strong knowledge of ITIL frameworks.
• High level of English.

Responsibilities

• Lead and coordinate IT service delivery activities, ensuring compliance with service levels and operational objectives.
• Monitor, manage, and improve service performance in critical and international environments.
• Coordinate activities with internal teams and stakeholders to ensure efficient service operations.
• Manage incidents, requests, and service processes following ITSM best practices.
• Drive continuous improvement initiatives and support service governance activities.

Skills

IT service mgmt

Operational leadership

ITIL

English

Education

Bachelors in Eng

Tools

JIRA

Remedy ITSM

Job description

Indra Group is seeking a Service Delivery Manager based in Madrid to lead IT service delivery activities across national and international projects. You will ensure service levels, coordinate IT operations, and drive continuous improvement within IT service delivery frameworks.

The role requires 5+ years in operational leadership and ITSM, with strong ITIL knowledge and experience in JIRA and Remedy ITSM, and a high level of English.