IT Service Management & GRC Lead (Hybrid)

BME | Bolsas y Mercados Españoles; Madrid; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid model up to 40% working from home

29+2 holidays

Daily meal allowance

Additional Medical Insurance for employee and family

Pension fund

Access to technical and language learning platforms

Free parking spots, charger spots and shuttle bus

Job summary

BME | Bolsas y Mercados Españoles is seeking a Team Lead for IT Management to support their Software Engineering department. This role involves guiding a binational team in Spain and Switzerland, managing Service Level Agreements, and coordinating Governance, Risk & Compliance activities. The ideal candidate will have extensive experience in IT Service Management, a strong communication skill set, and a proactive analytical mindset. The position offers a hybrid work model and a range of benefits including additional medical insurance and daily meal allowance.

Qualifications

• Several years of experience in IT Service Management and Governance, Risk & Compliance.
• Strong hands-on expertise in Service Level Management, including SLAs.
• Solid understanding of Incident, Problem, Change and Service Level processes.

Responsibilities

• Lead and develop a distributed team for IT Service Management and GRC coordination.
• Own the lifecycle of Service Level Agreements (SLAs) and ensure accurate reporting.
• Coordinate audit activities and support risk owners in assessing new IT risks.

Skills

IT Service Management

Governance, Risk & Compliance

Service Level Management

Strong communication skills

Experience with Remedy

Experience with Jira

Tools

Remedy

Jira

ServiceNow

Job description

BME | Bolsas y Mercados Españoles is seeking a Team Lead for IT Management to support their Software Engineering department. This role involves guiding a binational team in Spain and Switzerland, managing Service Level Agreements, and coordinating Governance, Risk & Compliance activities. The ideal candidate will have extensive experience in IT Service Management, a strong communication skill set, and a proactive analytical mindset. The position offers a hybrid work model and a range of benefits including additional medical insurance and daily meal allowance.