It Service Desk Agent (Bulgarian-Speaking) -On-Site Fi01

Concentrix Corp; Málaga; Presencial; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Barcelona

Paid training

Career development

Permanent contract

Descripción de la vacante

Concentrix Barcelona is seeking an IT Service Desk Agent (Bulgarian-speaking) for an on-site role. You will provide 1st level IT support to client workers, handle requests via phone, mail and chat, and use ITSM systems to manage issues and resolutions.

The role requires Bulgarian and English proficiency, experience in 1st/2nd level IT support, and knowledge of Windows 10, Office 365, and MS Teams. On-site 39 hours/week, permanent contract, with full paid training and clear career paths.

Formación

• Bulgarian and English proficiency required.
• 1st- or 2nd-level IT support experience preferred.
• Good knowledge of Windows 10, Office 365 and MS Teams.
• Analytical approach to complex issues.
• Familiar with ITSM systems (ServiceNow) and ITIL is a plus.

Responsabilidades

• Provide 1st level support to client workers.
• Handle IT requests via phone, mail, chat or self-service portal.
• Perform root cause analysis and troubleshooting via phone or remote access.
• Monitor IT requests in the client’s ITSM system and categorize/prioritize.
• Provide first resolution using internal knowledge databases.
• Cooperate with 2nd level and external service providers.

Conocimientos

Bulgarian language proficiency

English proficiency

IT support experience

Windows 10 / Office 365 / MS Teams

ITIL knowledge (nice to have)

Herramientas

ServiceNow

ITSM

Descripción del empleo

IT Service Desk Agent (Bulgarian-speaking) -On-site FI01

Experience the power of a game-changing career

Are you looking for what’s next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As an IT Service Desk on our team, you will:

• Provide 1st level support to the client workers
• Handle of IT requests or issues via phone, mail and chat or via self-service portal
• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests
• Be accessible and provide a first resolution rate by using internal knowledge databases.
• Cooperate with client’s 2nd level service organizations and external service providers
• Provide support to client’s employees in the operation of user systems and peripheral devices

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a proficient or bilingual level of Bulgarian and advanced English.
• Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage
• Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
• Have an analytical approach to complex issues
• Have experience in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4 good to have
• Have high customer and service orientation and high sense of responsibility
• Have a reliable and systematic way of working
• Are willing to learn and develop technical and soft skills and to work shifts
• Have high motivation and willingness to work in a global team

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Friday 06:30 to 15:30
• Salary 19,645 euros gross/year + up to 2,400 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix is a global technology and services leader that powers the world's best brands, today and into the future.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

Bulgarian (Required), English

Time Type

Full time