Customer Service Representative (Danish-speaking) - On-site - XM01

Concentrix; Barcelona; Presencial; EUR 22.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Central locations in Barcelona/Valenc​

Referral bonus

Descripción de la vacante

Concentrix is hiring a Customer Service Representative to work on-site in Barcelona, Valencia or Malaga. You will handle calls, emails and chats, resolve issues, and maintain knowledge of client applications.

The role requires Danish and fluent English, about 1 year in customer service, and basic IT skills (Windows, MS Office, internet configuration). Training is provided and opportunities for growth exist.

Formación

• 1 year working experience in Customer Service.
• Working knowledge of IT platforms: Windows/MS Office and internet configuration.
• Bilingual in Danish and fluent in English.

Responsabilidades

• Take incoming customer contacts (via telephone, email, chat & other alerts) and solve users’ demands.
• Log call details onto call management systems and provide response within SLA.
• Maintain product knowledge and expertise related to customer applications.
• Ensure contractual SLA is maintained.
• Provide cover for other agents within or across teams.
• Handle administrative duties including holiday, sickness and overtime.
• Take on additional tasks from supervisor or mentor to maintain service performance.

Conocimientos

Danish

English

Herramientas

Windows

MS Office

Internet configuration

Descripción del empleo

Experience the power of a game-changing career

Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as aCustomer Service Representative in Barcelona, Valencia or Malaga (On-site),you will be part of our team ofgame-changerswho are powering the brands of the future inelectric cars.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients,theircustomers, our people, our community, and our planet.

As aCustomer Service Representativeon our team, you will:

• - Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
• - Log call details onto call management systems and provide response and resolution within SLA
• - Maintain service and product knowledge and expertise associated with applications specific to individual customers
• - Ensure contractual SLA is maintained
• - Provide cover for other Agents in their absence, either within the same team or across teams
• -Understand and comply with administrative duties including holiday, sickness and overtime
• -Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

We embraceourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• -AreproficientorbilingualinDanishand are fluent in English
• - Have 1 year working experience in Customer Service
• - Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• - Have good disposition to work in a customer service environment
• -Can take ownership and progress calls to resolution or to escalat call to resolution
• -Experience in the automotive industry
• - Have working experience with electric vehicles or possess your own

Don’tmeet every requirement? No worries.We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdon’tcheck every box, we still encourage you to apply.We’lldo our best to match you with the right job, whetherit’sthis one or another role.

What’sin it for you

In this role, we offer benefits that help support your unique lifestyle:

• -Full-time 39hours/weekpermanentcontract:Monday to Friday09:00h to 18:00h
• - Salary21.700 euros gross/year+ up to2.000 eurosgross/year in bonus
• -Central location inBarcelona, Valencia or Malaga
• - Bring-a-friend (referral) bonus opportunities
• - Full paid training on the company and the project you'll be working on
• - Career development programsandspecialized courses

Experience the best version of you!

AtConcentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Concentrix is an equal opportunity employer

We're proudly united as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.