It Operator With English

Econocom España; Meis; Presencial; EUR 22.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Madrid Hortaleza location

24/7 shift schedule

Training & development

Descripción de la vacante

Econocom España is seeking an IT Operator with English to join our Madrid-based team. The role focuses on real-time monitoring of critical systems, logging and prioritizing incidents, and working with technical teams to resolve issues promptly.

The ideal candidate has ITIL experience, familiarity with ServiceNow, and the ability to produce quick reports using Excel/Power BI. A 24/7 shift schedule is offered with permanent contract.

Formación

• Experience using ServiceNow for incident logging and resolution.
• Ability to monitor systems and generate operational reports.
• Familiarity with ITIL incident management and basic scripting.

Responsabilidades

• Real-time monitoring of critical systems and applications to detect incidents.
• Log, classify, and prioritize incidents; resolve low-impact issues.
• Collaborate with technical teams to ensure incident resolution.
• Conduct preliminary analysis and apply basic solutions to recurring incidents.
• Maintain detailed incident records and generate status reports.
• Ensure incidents are resolved within SLA timeframes.
• Follow established incident management procedures and escalate when needed.

Conocimientos

ServiceNow

Monitoring tools

Excel/Power BI

Scripting (basic)

ITIL processes

English (B2)

Herramientas

Windows

Linux

Databases

Descripción del empleo

IT Operator With English

Based in Econocom España, paradela, galicia, Spain.

Key Responsibilities

• Real-time monitoring of critical systems and applications to promptly detect incidents.
• Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.
• Collaborate with technical teams and other departments to ensure incident resolution.
• Conduct preliminary analysis and apply basic solutions to recurring incidents.
• Maintain detailed incident records and generate status and resolution reports.
• Ensure incidents are resolved within agreed SLA timeframes.
• Follow established operational procedures for incident management.
• Escalate critical or complex incidents with complete and accurate process improvements for incident management based on operational experience.

Technical Competencies

• Proficiency in ServiceNow for incident logging and with monitoring tools like understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).
• Ability to generate reports and interpret operational logs using tools like Excel or Power BI.
• Basic scripting skills to automate operational tasks.
• Familiarity with ITIL processes, particularly in incident, problem, and change management.
• Minimum B2 level of English required.

Personal Skills

• Clear and precise communication with technical teams and end-users.
• Ability to stay calm and make quick decisions in critical problem-solving mindset with an emphasis on efficiency and ability to identify and resolve incidents swiftly to minimize operational impact.
• Effective collaboration with team members and other departments.
• Flexibility to adapt to evolving processes and technologies.
• Anticipation of potential issues and proactive measures to prevent them.
• Excellent multitasking and prioritization skills for managing incidents based on urgency.

We Offer

• Contract Type: Permanent.
• Location: Madrid. (Hortaleza)
• Schedule: 24/7 shifts.
• Training Plan and Career Development Opportunities.

Employee Commitment to Inclusion

We ensure that our equal opportunities policy is applied to all candidates participating in our recruitment processes, while also promoting pay transparency in our job vacancies by providing salary range information before candidates begin the recruitment process.

We are committed to fostering an inclusive, accessible and discrimination-free environment, where talent is valued above all personal circumstances.

We value each individual for their skills and abilities, regardless of gender, sexual orientation, disability, nationality, or age. Diversity and inclusion are fundamental pillars of our teams.

Who We Are

Econocom Services is a key part of the Econocom Group, Europe's leading digital transformation partner for large and medium-sized enterprises and public Spain, Econocom Services achieved a turnover of €70M in 2022 with 850 dedicated professionals.

Our IT services are structured across five main areas: Service Desk Innovation, Modern Workplace, Advanced Managed Services, Public and Hybrid Cloud Solutions, Managed Security Services.

Econocom Group operates in 16 countries, with over 8,000 employees and €2.7 billion in revenue in 2022.

Listed on Euronext Brussels, the group is recognized for its strong values and commitment to innovation and diversity.