IT Operations Team Lead - Hybrid, Hands-On Leader

Raven Pack; Madrid; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Shuttle bus (Málaga)

Job summary

RavenPack seeks an IT Operations Team Lead to drive a reliable, secure IT support function for a finance-focused GenAI platform. You will lead a hybrid team, manage incidents, implement automation, and maintain core systems with hands-on expertise.

You will balance leadership duties with hands-on delivery, mentor engineers, and report on performance to executives. This role is based in Alcobendas, Spain, with a hybrid work model.

Qualifications

• Proven experience leading an IT Support or IT Operations team.
• Strong ITSM knowledge, ideally with Jira Service Management.
• Experience with identity, endpoint management and security tooling in a cloud-first environment.
• Familiarity with AWS and scripting (PowerShell, Python, Bash).

Responsibilities

• Lead escalation handling and ensure service delivery.
• Plan team capacity and growth; bi-weekly sprint planning.
• Mentor engineers through regular 1:1s and touchpoints.
• Produce stakeholder and leadership reporting (MBR, QBR, ABR).
• Manage stakeholder and vendor relationships.

Skills

IT leadership

ITSM

Jira Service Management

Identity & Access Management

Automation

Scripting

PowerShell

Python

Bash

Vendor management

Stakeholder reporting

Tools

Jira Service Management

Jira

Confluence

Okta SSO

AWS IAM Identity Center

Datadog

Zabbix

NetData

AWS CloudWatch

Snipe-IT

Proxmox

GitLab

PowerShell

Python

Job description

RavenPack seeks an IT Operations Team Lead to drive a reliable, secure IT support function for a finance-focused GenAI platform. You will lead a hybrid team, manage incidents, implement automation, and maintain core systems with hands-on expertise.

You will balance leadership duties with hands-on delivery, mentor engineers, and report on performance to executives. This role is based in Alcobendas, Spain, with a hybrid work model.