IT Operations & Support Specialist - European Manufacturing

Griffith Foods Inc.; Valls; Presencial; EUR 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extralegal benefits

Descripción de la vacante

Griffith Foods is seeking an IT Operational Support professional to provide 1st and 2nd line helpdesk support across Europe. You will assist employees with Windows and Microsoft 365, manage IT assets, and contribute to deployment, monitoring, and ongoing maintenance of IT services.

The role emphasizes collaboration with the European IT team, participation in IT projects, and user training to maximize adoption of digital tools; English and local languages are required.

Formación

• Degree or Diploma in Computer Science, IT, Information Systems, or a related field.
• Fluent English (C1) and Spanish and/or Catalan.
• Minimum 2 years of experience providing Level 1 and Level 2 technical support in a business environment.

Responsabilidades

• Provide 1st and 2nd line technical support to employees, resolving incidents and service requests.
• Support deployment, maintenance, monitoring, upgrade, and operation of IT hardware, software, and business applications.
• Deliver technical support for Microsoft 365, Windows environments, and related collaboration tools.
• Manage IT assets including laptops, desktops, printers, mobile devices, AV equipment, and software licenses.
• Support help desk operations and ensure excellent service delivery to end users.
• Collaborate with the European IT team to implement technology improvements and cost-effective solutions.
• Support IT projects, change initiatives, and technology deployments.
• Deliver user training and technology awareness initiatives to maximize tool adoption.

Conocimientos

English (C1)

Spanish

Catalan

Communication

Stakeholder management

Educación

Degree in Computer Science / Information Technology

Herramientas

Microsoft 365

Ticketing systems

Endpoint security solutions

Descripción del empleo

Griffith Foods is seeking an IT Operational Support professional to provide 1st and 2nd line helpdesk support across Europe. You will assist employees with Windows and Microsoft 365, manage IT assets, and contribute to deployment, monitoring, and ongoing maintenance of IT services.

The role emphasizes collaboration with the European IT team, participation in IT projects, and user training to maximize adoption of digital tools; English and local languages are required.