IT Operations & Support Intern

remoteo; Madrid; Híbrido; EUR 6700 - 11.000; Jornada completa

Descripción de la vacante

Launchmetrics is seeking an MIS Intern to support IT operations, from hardware to networks and user accounts, reporting to the MIS Director. This hybrid role blends office time with remote work, offering hands-on experience across system maintenance, user support, security monitoring and technology testing.

You’ll assist in configuring and maintaining systems, monitoring performance, and helping automate routine tasks while developing practical IT skills in a real-world setting.

Formación

• Currently pursuing a bachelor’s degree in ICT or related fields.
• Working knowledge of macOS and Windows operating systems.
• Fluent written and spoken English.

Responsabilidades

• Install, configure, and maintain hardware, software, systems, networks, printers, and scanners.
• Monitor health and performance of IT systems and networks and resolve issues proactively.
• Respond to service requests in person, via Slack, or by phone in a timely, organized manner.
• Provide clear technical support to colleagues at all levels.
• Set up and manage user accounts for new starters.
• Carry out equipment repairs and coordinate replacements when needed.
• Verify security systems are functioning and escalate alerts as required.
• Keep IP phone directory up to date and manage internal call group configurations.
• Research and evaluate new technologies and hardware, sharing findings with the team.
• Identify opportunities to automate repetitive tasks and improve efficiency.

Conocimientos

macOS

Windows

Problem solving

Automation interest

English fluency

Educación

Bachelor’s degree in ICT/IS/Software Eng

Descripción del empleo

Launchmetrics is seeking an MIS Intern to support IT operations, from hardware to networks and user accounts, reporting to the MIS Director. This hybrid role blends office time with remote work, offering hands-on experience across system maintenance, user support, security monitoring and technology testing.

You’ll assist in configuring and maintaining systems, monitoring performance, and helping automate routine tasks while developing practical IT skills in a real-world setting.