IT Department Intern

remoteo; Madrid; Híbrido; EUR 6700 - 11.000; Jornada completa

Descripción de la vacante

Launchmetrics is seeking an MIS Intern to support IT operations, from hardware to networks and user accounts, reporting to the MIS Director. This hybrid role blends office time with remote work, offering hands-on experience across system maintenance, user support, security monitoring and technology testing.

You’ll assist in configuring and maintaining systems, monitoring performance, and helping automate routine tasks while developing practical IT skills in a real-world setting.

Formación

• Currently pursuing a bachelor’s degree in ICT or related fields.
• Working knowledge of macOS and Windows operating systems.
• Fluent written and spoken English.

Responsabilidades

• Install, configure, and maintain hardware, software, systems, networks, printers, and scanners.
• Monitor health and performance of IT systems and networks and resolve issues proactively.
• Respond to service requests in person, via Slack, or by phone in a timely, organized manner.
• Provide clear technical support to colleagues at all levels.
• Set up and manage user accounts for new starters.
• Carry out equipment repairs and coordinate replacements when needed.
• Verify security systems are functioning and escalate alerts as required.
• Keep IP phone directory up to date and manage internal call group configurations.
• Research and evaluate new technologies and hardware, sharing findings with the team.
• Identify opportunities to automate repetitive tasks and improve efficiency.

Conocimientos

macOS

Windows

Problem solving

Automation interest

English fluency

Educación

Bachelor’s degree in ICT/IS/Software Eng

Descripción del empleo

ABOUT THE ROLE

As an MIS Intern at Launchmetrics, you will be helping the team who is in charge of keeping our technology infrastructure running smoothly for teams across the company. Reporting to the MIS Director, you will support the day‑to‑day management of our information systems — from hardware and software to networks and user accounts — while building a solid foundation in IT operations.

This is a hands‑on internship, with a hybrid work arrangement so you can balance time in the office with flexibility at home. You will be embedded in a collaborative, cross‑border environment where your contributions have a direct impact on the productivity and security of our colleagues.

You will get practical exposure to a wide range of IT disciplines, working on everything from system maintenance and user support to security monitoring and technology testing. If you enjoy problem‑solving, have a structured approach to technical challenges, and are eager to grow your skills in a real‑world setting, this role is a great fit.

What you’ll do:

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners across the company
• Monitor the health and performance of IT systems and networks, proactively identifying and resolving issues before they affect users
• Respond to service requests and technical issues in a timely and organised way, whether in person, via Slack, or over a call
• Provide clear, approachable technical support to colleagues at all levels of technical confidence
• Set up and manage user accounts, ensuring new starters have everything they need from day one
• Carry out equipment repairs and coordinate replacements when hardware reaches end of life or fails
• Verify that active security systems are functioning correctly, reviewing alerts and escalating where needed
• Keep the company IP phone directory accurate and up to date, and manage internal call group configurations
• Research and evaluate new technologies and hardware, sharing findings to help the team make informed decisions
• Identify opportunities to automate repetitive tasks and contribute ideas that improve team efficiency

ABOUT YOU

• Currently enrolled in a Bachelor's degree in ICT Support, Information Systems Engineering, Software Engineering, or a related field
• Working knowledge of macOS and Windows operating systems
• Ability to approach user problems in a structured, efficient way and see them through to resolution
• A proactive mindset with an interest in identifying automation opportunities to reduce manual workload
• Fluent written and spoken English

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

ABOUT THE IT TEAM

We are the technical problem solvers of the Launchmetrics family, for present and future issues - and we are always there to help. MIS controls the hardware and software systems used for business‑critical decision‑making within the company. Our mission is to help Launchmetrics realize maximum benefit from its investment in equipment and technical business processes.

OUR RECRUITMENT PROCESS

1. Meet & Greet with the IT Director, Jordi Guerrero
2. HR Call with a People Partner to align on the admin details

WHY YOU’LL LOVE LAUNCHMETRICS

We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.

OUR COMMITMENT

Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.