IT Operations Support

Getnet Platforms; Boadilla del Monte; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Annual health care

Wellhub

Job summary

Getnet Platforms in Madrid is seeking a Level 1 Operations Technician to monitor critical systems in the Payments Hub, perform initial incident analysis, and manage tickets. The role requires 2+ years in IT Operations and experience in 24/7 production environments.

The team emphasizes growth, collaboration, and belonging, with flexible and autonomous work styles. You will work with ServiceNow/Jira, contribute to process improvements, and participate in rotating shifts with a hybrid on-site

Qualifications

• 2+ years of experience in IT Operations, Production Support or SRE environments (Required).
• Experience as an L1 (or higher) Support Technician (Required).
• Experience using monitoring and ticketing tools (Required).
• Experience in 24/7 production environments (Preferred).
• Experience in payments or financial services environments (Preferred).

Responsibilities

• Monitor critical systems and applications within the Payments Hub environment.
• Perform initial analysis and triage of incidents and alerts.
• Manage, track and elevate incidents when required.
• Support production deployments and ensure platform stability.
• Execute operational checks and document results.
• Collaborate with technical teams to resolve issues and improve service quality.
• Contribute to process, runbook and operational improvements.
• Work in a rotating shift model supporting a 24/7 production environment.

Skills

Analytical mindset

Problem-solving

Teamwork

Communication skills

Ability to learn quickly

Education

Administration of Networked Computer Systems (ASIR)

Multiplatform Application Development (DAM)

ITIL Certification or ITSM knowledge

Tools

ServiceNow

Jira

AWS

Dynatrace

Elastic Kibana

Job description

ABOUT GETNET

Getnet Platforms is part of Santander Payment Solutions and brings together a set of key platforms within Santander’s global payments technology ecosystem. It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure.

It enables financial institutions, non-bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their payment capabilities across multiple rails, markets and regulatory environments, without the need to rebuild their core systems.

Proven at scale, including within Santander itself, these platforms provide a modular foundation that complements Getnet’s global payment capabilities to support client growth through payments.

WHY JOIN OUR TEAM

If you want to shape the future of financial solutions, this is the place!

At Getnet Platforms, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities.

Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well‑being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you’ll have the space to focus, collaborate, and perform at your best.

Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

WHAT YOU’LL DO

As a Level 1 Operations Technician , these will be some of the key activities in your day-to-day role:

• Monitor critical systems and applications within the Payments Hub environment.
• Perform initial analysis and triage of incidents and alerts.
• Manage, track and elevate incidents when required.
• Support production deployments and ensure platform stability.
• Execute operational checks and document results.
• Collaborate with technical teams to resolve issues and improve service quality.
• Contribute to process, runbook and operational improvements.
• Work in a rotating shift model supporting a 24/7 production environment.

WHAT WE’RE LOOKING FOR

We are looking for a technology professional with a strong analytical mindset and a passion for problem-solving in complex production environments.

Professional Experience

• 2+ years of experience in IT Operations, Production Support or SRE environments (Required)
• Experience working as an L1 (or higher) Support Technician (Required)
• Experience using monitoring and ticketing tools (Required)
• Experience working in 24/7 production environments (Preferred)
• Experience in payments or financial services environments (Preferred)

Education

• Administration of Networked Computer Systems (ASIR) (Required)
• Multiplatform Application Development (DAM) (Required)
• ITIL Certification or ITSM knowledge (Preferred)

Languages

• Spanish (Required)
• English (professional working proficiency) (Required)
• Additional languages (Preferred)

Hard Skills

• Monitoring tools (Required)
• Ticketing tools (ServiceNow, Jira, etc.) (Required)
• Incident triage and troubleshooting (Required)
• AWS (Preferred)
• Dynatrace (Preferred)
• Elastic Kibana (Preferred)
• Payments industry knowledge (Preferred)

Soft Skills

• Analytical mindset (Required)
• Problem-solving skills (Required)
• Ability to work under pressure (Required)
• Teamwork and collaboration (Required)
• Communication skills (Required)
• Customer-oriented mindset (Preferred)
• Proactive attitude and willingness to learn (Preferred)
• Organization and time management (Preferred)

WHAT YOU’LL DO

As a Level 1 Operations Technician , these will be some of the key activities in your day-to-day role:

• Monitor critical systems and applications within the Payments Hub environment.
• Perform initial analysis and triage of incidents and alerts.
• Manage, track and elevate incidents when required.
• Support production deployments and ensure platform stability.
• Execute operational checks and document results.
• Collaborate with technical teams to resolve issues and improve service quality.
• Contribute to process, runbook and operational improvements.
• Work in a rotating shift model supporting a 24/7 production environment.

Getnet Platforms is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

OUR OFFER AND BENEFITS

By joining our team, you will enjoy multiple benefits, such as:

• We care for your well-being, so you will have health insurance, life insurance, dental insurance , annual health care, and access to Wellhub.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on-site.
• We aim to boost your growth with access to self-development programs.
• We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.
• Getnet Platforms is part of Santander Group, one of the world’s leading financial groups, with a presence in more than 22 countries.

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