IT Operations Lead: Microsoft 365 & Internal Helpdesk

Marosa by Wolters Kluwer; Vigo; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

Marosa by Wolters Kluwer is seeking an experienced Backoffice IT Operations Lead in Vigo to own our internal IT, including laptops, software, and helpdesk support. You will manage our MS 365 environment, assets, and vendor relationships, ensuring alignment with WK GBS standards.

The role demands hands-on expertise in Microsoft 365, Intune, and RBAC, with strong English and Spanish communication. You will partner with global WK stakeholders and support ERP/CRM systems while scaling IT operations

Formación

• Education: Degree or Higher VT in Computer Science, Systems Administration, IT, or equivalent hands-on experience.
• 5+ years of hands-on IT experience with operations and helpdesk.
• Certs (Nice to Have): Microsoft 365 Certified (Modern Desktop/Enterprise Administrator), Intune/Endpoint Administrator, or ITIL v4 Foundation.

Responsabilidades

• Manage day-to-day IT operations across the company: laptop setup, troubleshooting, software configuration, and local office connectivity in Vigo, Spain, and internal systems.
• Own the helpdesk function, troubleshoot and resolve employee IT issues for local and remote staff within defined SLAs.
• Manage new user provisioning and offboarding: automated account lifecycles, RBAC, device assignment, and hardware asset recovery.
• Track IT asset lifecycle management, hardware inventory, and end-user device compliance.
• Administer Microsoft 365 tenant (Teams, Exchange Online, SharePoint, Entra ID).
• Manage endpoint security, conditional access policies, and patch management through Intune.
• Oversee ERP/CRM access rights, vendor escalation, and operational uptime.
• Align internal tools, directory services, SSO, and ticketing workflows to WK GBS enterprise standards.

Conocimientos

IT operations

Helpdesk management

Microsoft 365

Intune / endpoint management

RBAC

Vendor management

Security & compliance

Spanish & English

Educación

Degree or Higher Vocational Training in Computer Science/IT

FP II / Grado Superior

Herramientas

Microsoft 365

Azure AD / Entra ID

Intune

ERP/CRM systems

Descripción del empleo

Marosa by Wolters Kluwer is seeking an experienced Backoffice IT Operations Lead in Vigo to own our internal IT, including laptops, software, and helpdesk support. You will manage our MS 365 environment, assets, and vendor relationships, ensuring alignment with WK GBS standards.

The role demands hands-on expertise in Microsoft 365, Intune, and RBAC, with strong English and Spanish communication. You will partner with global WK stakeholders and support ERP/CRM systems while scaling IT operations