IT Operations Analyst Internship, Madrid

PropHero; Madrid; Presencial; EUR 6696 - 10.044; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth mindset

Diverse collaborative team

Continuous learning

Career growth in startup

Competitive compensation

Descripción de la vacante

PropHero is seeking an IT Operations Analyst Internship in Madrid to be the internal first point of contact for day-to-day IT and workplace support across the company. You will resolve device, account, and access issues quickly and build tooling and documentation to prevent recurring problems, while working within the DevOps/Security standards.

The role involves provisioning and managing laptops via MDM/zero-touch enrollment, handling joiner/mover/leaver actions, managing SaaS access, and

Formación

• Currently studying or recently graduated in Computer Science, IT, or a related field.
• Comfortable troubleshooting Windows and macOS; solid networking knowledge.
• Service-oriented, good communicator, proactive.

Responsabilidades

• End-user & workplace support: triage, resolve, and track requests; coordinate with vendors when needed; inform users until closure.
• Device lifecycle: provision, configure, maintain, and retrieve laptops via MDM/zero-touch enrollment.
• Identity & access: manage joiner-mover-leaver actions, create/deactivate accounts, manage SSO group membership, provide/withdraw SaaS access.
• License & tooling administration: inventory SaaS licenses, reclaim unused seats, flag unmanaged/shadow IT.
• Security hygiene support: assist endpoint baseline compliance, MFA enrollment, and security-awareness campaigns under the security owner.

Conocimientos

Windows/macOS troubleshooting

Networking basics

Strong communication

Proactive approach

Educación

Currently studying or recently graduated in CS/IT

Herramientas

MDM platform

Descripción del empleo

IT Operations Analyst Internship, Madrid

PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building!

We are value-driven!

BELIEVE: We have a contagious passion and entrepreneurial spirit.

CONNECT: We care for each other and create a “one-team” spirit.

RAISING THE BAR: We push for exceptional performance and never settle for mediocrity.

OWN IT: We are owners no matter the circumstances.

DELIVER: We deliver meaningful, measurable outcomes driving a positive impact.

Do these values resonate with you? Keep reading!

Mission

Be the internal first point of contact for day-to-day IT and workplace support across the company (~130 employees, Madrid and Valencia). Keep people productive by resolving device, account, and access issues quickly, and by building the tooling and documentation that prevents those issues from recurring. This is a hands-on, execution-focused role operating within the standards set by the DevOps/Security function.

Key responsibilities

End-user & workplace support. Own the day-to-day ticket queue: triage, resolve, and track requests; elevate the right vendor when needed; keep users informed until closure.

Device lifecycle. Provision, configure, maintain, and retrieve company laptops — primarily through the MDM/zero-touch enrollment platform rather than manual, machine-by-machine reimaging.

Identity & access (execution). Execute joiner–mover–leaver actions: create and deactivate accounts, manage SSO group membership, and provision/deprovision SaaS access as part of the onboarding and offboarding process (triggered by HR, fulfilled by IT).

License & tooling administration. Maintain an inventory of SaaS licenses and tools, reclaim unused seats (especially on offboarding), and flag unmanaged/shadow IT.

Security hygiene support. Support endpoint baseline compliance, MFA enrollment, and the operational side of security-awareness campaigns (e.g. Zepo), under the direction of the security owner.

Explicitly out of scope

Network and security architecture; vendor SLA negotiation and contract decisions; disaster-recovery ownership; and security policy definition. These remain with the DevOps/Security function; this role executes within them.

Requirements

• Currently studying or recently graduated in Computer Science, IT, or a related field.
• Comfortable troubleshooting Windows and macOS; solid grasp of basic networking concepts.
• Service-oriented, good communicator, genuinely proactive.

What can we offer you:

• Growth Mindset We believe in pushing boundaries and embracing challenges. Whether it’s exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops.
• A Diverse, Collaborative Team Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation.
• Continuous Learning & Development No matter your background or field of study, you’ll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential.
• Career Growth in an Early-Stage Startup Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career.
• Competitive Compensation Package We value your contributions and offer a competitive economic package to match your impact.

Diversity Statement

At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.

Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.