IT Manager (m/f/d)

DERTOUR DMC Network; Palma; On-site; EUR 35,000 - 42,000; Full time

Benefits offered by this job

Private health insurance

Career development programs

International environment

Job summary

DERTOUR DMC Network in Palma de Mallorca seeks an IT Manager to lead planning, implementation and operations of IT systems across the region, coordinating IT solutions, handling escalations, and ensuring security and regulatory compliance while meeting local requirements. Strong project management and intercultural communication are essential, with travel within the region expected.

The role requires solid system integration experience and fluency in English (German is a plus), plus knowledge of

Qualifications

• Bachelor's degree or above in Computer Science/Information Systems or related fields.
• 5+ years in IT systems implementation/management, including 3+ years on regional/international projects; GDPR/data compliance awareness.

Responsibilities

• Lead regional IT strategy/interface between EMEA operations, Service Desk and Head of IT Infra & Security.
• Oversee day-to-day IT operations: infrastructure, networks, servers, devices, apps, system performance.

Skills

IT project management

Intercultural communication

English fluency

GDPR/data compliance

IT infrastructure

Education

Bachelor's degree in Computer Science or IT

Tools

AWS

Azure

Job description

We are looking for an IT Manager (m/f/d) to lead the planning, implementation, and operations of IT systems for DERTOUR Services, based in Palma de Mallorca. This role will be responsible for coordinating IT solutions across the region, providing knowledge on escalated tickets, spreading awareness & security support, feeding back local requirements, and delivering solutions. Solid system integration experience, project management skills, regulatory awareness and intercultural communication abilities are required.

Key Responsibilities

• Lead the regional IT strategy and objectives, acting as the key interface between EMEA operations, the Service Desk and Head of IT Infrastructure & Security.
• Oversee day-to-day IT operations, including infrastructure, networks, servers, devices, applications and system performance across local destinations.
• Implement and maintain IT security, data protection and compliance standards, including access controls, audit logging, incident response and security awareness.
• Lead IT projects and business solutions, ensuring timely delivery, quality standards and effective integration of new and existing systems.
• Manage the annual IT budget, resources, KPIs and reporting, ensuring cost-effective delivery aligned with short-, medium- and long-term business objectives.
• Coordinate and support local IT teams across existing destinations and potential new acquisitions, ensuring consistent IT standards and practices.
• Develop and maintain IT policies, procedures and standards, ensuring compliance with applicable legal, regulatory and corporate requirements.
• Provide training and guidance to internal and external stakeholders on IT systems, applications and cybersecurity, while supporting continuous improvement and digital development.

Requirements

• Bachelor's degree or above in Computer Science, Information Systems, or related fields preferred.
• 5+ years in IT systems implementation/management, including 3+ years in regional or international projects; familiar with GDPR and data compliance.
• Strong in project management, resource coordination, problem-solving, and intercultural communication
• Fluent in English (German is a plus).
• Good knowledge of IT infrastructure overall, (specially Networking) its a must
• Cloud Infrastructure (AWS/Azure) is a plus.
• Willingness to travel within the region when required.

What we offer

• Permanent full-time contract
• Salary range: €35,000 - €42,000 per year, depending on experience
• Opportunity to join a leading company within the tourism industry
• Excellent working environment and collaborative culture
• Company contribution towards private health insurance
• Individual and group training and development programs
• Real career development opportunities both locally and within DERTOUR Group
• International environment and exposure to a leading global tourism organization