Key Account Manager (DACH, Benelux & France)

MTS Globe Group; Palma; On-site; EUR 55,000 - 75,000; Full time

Job summary

MTS Globe Group in Palma de Mallorca is seeking an experienced Key Account Manager to develop strategic partnerships across DACH, Benelux and French source markets with a focus on Germany and Benelux. The role requires close collaboration with teams in Spain and regular contact with tour operators and commercial partners.

Ideal candidates have 5+ years in commercial roles, a Tourism or Business Administration degree, and fluency in English, German and Spanish (French a plus).

Qualifications

• Minimum 5 years in a commercial, contracting or product management role.
• Degree in Tourism or Business Administration.
• Experience in contracting and product management and its commercialization.
• Experience in dynamic packaging.
• Solid understanding of Spanish tourism destinations and products, sun and beach destinations.
• Disposition to travel.
• Fluent English, German and Spanish; French will be a plus.
• Analytical skills, accustomed to working with a data warehouse.

Responsibilities

• Manage and further develop relationships with strategic key accounts across the DACH, Benelux and French markets.
• Understanding client requirements and business models to ensure their needs are met.
• Develop and implement commercial strategies according to company goals and directions.
• Collaborate with destination teams in Balearic Islands, Canary Islands and mainland Spain.
• Monitor performance of commercial activities using BI system and report to senior management and clients.
• Elaboration of commercial budget and forecast reports on a yearly/ quarterly basis.

Skills

Key account management

Contracting

Product management

Dynamic packaging

Spanish tourism destinations

Sun and beach destinations

Travel willingness

Fluent English

Fluent German

Fluent Spanish

French (bonus)

Analytical skills

Data warehouse

Market understanding

Education

Degree in Tourism or Business Administration

Tools

BI system

Job description

We are looking for an experienced Key Account Manager to join our Commercial team in Palma de Mallorca.

This is a key position responsible for managing and developing our strategic partnerships across the DACH, Benelux and French source markets, with a particular focus on Germany and the Benelux region.

The successful candidate will bring extensive experience in key account management within the tourism industry, a strong understanding of the main market players and business models in these regions, and solid knowledge of Spanish tourism products and destinations.

The role requires close daily collaboration with our teams in Spain, as well as regular contact with tour operators, clients and commercial partners across the assigned source markets.

Main Responsibilities:

• Manage and further develop relationships with strategic key accounts across the DACH, Benelux and French markets.
• Managing existing clients, understanding their requirements and business models to ensure their needs are met.
• Build and maintain profitable partnerships with clients leading them to further growth.
• Acquisition of new clients, making their business model transparent and carrying out risk assessment.
• Developing and implementation of commercial strategies according to company goals and directions.
• Conducting market research and analysis to create detailed business plans for commercial opportunities (expansion, new business ideas etc.)
• Collaborate regularly with destination teams in the Balearic Islands, Canary Islands and the main coastal areas of mainland Spain.
• Monitor performance of commercial activities using exiting BI system and prepare reports for senior management and clients.
• Central point of contact for the clients and organization.
• Elaboration of commercial budget and forecast reports on a yearly/ quarterly basis for the assigned markets.
• Weekly monitoring of sales reports and analysis. Interpretation and execution of required action towards clients and the organization.
• Elaboration of key portfolios and joint opportunities together with clients & destinations.
• Elaboration, analysis and interpretation of competitive reports.

Requirements:

• Minimum 5 years working in a commercial, contracting or product management position.
• Degree in Tourism or Business Administration.
• Experience in contracting and product management and its commercialization.
• Experience in dynamic packaging
• Solid understanding of Spanish tourism destinations and products, particularly sun and beach destinations, including the Balearic Islands, Canary Islands and the main coastal areas of mainland Spain.
• Disposition to travel.
• Fluent English, German and Spanish, French will be a plus.
• Analytical skills, accustomed to working with a data warehouse.
• Understanding of the different source markets and Key market players of these areas.