IT Help Desk Specialist: Windows & Mac Support (London)

TransPerfect; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global IT service provider in Madrid is looking for a Help Desk Support Specialist. This full-time, entry-level position requires strong technical troubleshooting skills and excellent communication abilities. You will provide installation and support for hardware and software, respond to user inquiries, and ensure high levels of customer satisfaction. The ideal candidate should have 2+ years of experience and be fluent in English.

Formación

• 2+ years of experience in a Help Desk or IT support role.
• Desire to learn new skills and improve technical knowledge.
• Ability to document issues and resolutions.

Responsabilidades

• Install and support PC and Apple hardware/software.
• Respond to incoming calls and emails regarding issues.
• Diagnose and resolve workstation problems.
• Log and monitor helpdesk requests to ensure user satisfaction.

Conocimientos

Fluent in English

Interpersonal skills

Strong technical troubleshooting skills

Knowledge of Microsoft Windows

Knowledge of basic networking

Knowledge of office productivity software

Ability to diagnose and fix problems

Team-oriented

Knowledge of Mac OS X

Descripción del empleo

A global IT service provider in Madrid is looking for a Help Desk Support Specialist. This full-time, entry-level position requires strong technical troubleshooting skills and excellent communication abilities. You will provide installation and support for hardware and software, respond to user inquiries, and ensure high levels of customer satisfaction. The ideal candidate should have 2+ years of experience and be fluent in English.