Internship: Customer Care Support Intern

Philips Iberica Sau; Madrid; Hybrid; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Competitive base salary

Hybrid work arrangements

Wellness centers access

Counselling support through Healthy M"

Job summary

American Express Madrid is seeking a German-speaking Business Support Intern for 2026. The 12-month program offers hybrid work, exposure to sales and client management, and opportunities to learn with a global team.

You'll support OPC teams, assist with reviews, data management, and onboarding processes while developing skills in analytics, reporting and stakeholder engagement.

Qualifications

• Fluent in German and English (written and spoken).
• Comfortable with a sales-oriented environment.
• Strong communication and relationship-building abilities.
• Autonomous, proactive and curious.

Responsibilities

• Support the sales and client management teams in OPC with various missions.
• Carry out business reviews for top managed accounts and prepare decks.
• Assist with market reviews, industry trends and competitors’ analysis.
• Coordinate data collection for marketing, KYC, and governance topics.
• Provide admin support for campaigns, onboarding manuals, and governance processes.

Skills

German & English fluency

Sales mindset

Strong communication

Autonomous

Data analysis

Education

Bachelor's Degree

Tools

Microsoft Word

PowerPoint

Excel

Job description

Campus - Internship Program - German Speaking Business Support Intern - 2026 Madrid

Campus - Internship Program - German Speaking Business Support Intern - 2026 Madrid
Madrid, Spain(Hybrid)
Job Description
You Lead the Way. We've Got Your Back.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Find your place on #TeamAmex
About the role
OPC GMNS is a sales hub in Madrid with more than 200 colleagues. We work with all the European Markets extending American Express acceptance throughout EMEA.
Responsibilities
The trainee in OPC would support the sales and client manager OPC teams working on different missions such as:

• Support the team in hierarchy clean up and identification of top opportunities.
• Carry out business reviews for some top managed accounts (industry trends, merchant activity reviews, franchise plans.).
• Assist the team in deck preparation and meeting preparation identifying key contacts, preparing business reviews and participating in meetings.
• Ensure market review, benchmark analysis in some specific industries, analysis of industry trends, competitors and payment landscape information research.
• Assist account managers coordinating with other teams' information collection for marketing, Know Your Customer, regulatory topics and consolidate information when needed.
• Coordination of other transversal projects within OPC team.
• Admin support in Franchises campaigns: check and cleaning of data, matching with current data base, hierarchy review, campaign reporting.
• Mapping activation processes and reporting errors of set up
• Support with consolidating and updating onboarding manuals and help on governance acquisition processes.
• Provide more support to Client management and acquisition teams and increase business results
• Take ownership on small important tasks to enable the team gain efficiency in sales achievements
• Allow the team to allocate more time in Merchant negotiation and accelerate signings
• Experience in payment industry and global company

Qualifications
Required Qualifications
+ Fluent in German and English
+ Rigorous, autonomous and curious
+ Good sales mindset with strong adaptation skills
+ Strong communication and relationship skills
+ Good management of Microsoft Word, PowerPoint, and Excel
+ Positive attitude and proactive
Prefered Qualifications
+ Ability to work with data, good analytical skills
+ Spanish
Benefits
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our healthy minds program
Career development and training opportunities
More information:
Location: Madrid
Starting Date: 30 th November
Duration: 12 Months
Hours: 35 hours per week
For Graduates:
Alongside your internship you will be enrolled on programme coordinated by Fundación Universidad Empresa (FUE). This programme will allow students to focus on productivity, adaptive management and innovation, to apply their theoretical knowledge in a real-world setting, collaborating directly on the management and optimization of commercial processes. The student will develop essential skills in project management, data analysis, and negotiation, which are critical for future integration into the labor market.
To enroll the programme, the candidate must have completed the degree or due to submit the final degree project, or the final degree project plus 9 ECTS max.
For Undergraduate Students:
If you are an undergraduate student, your university will need to agree that you can commit to 35hours per week, please ensure you check this with your university prior to applying.
Job Info
+ Job Identification
+ Job Category Sales/Relationship Management
+ Posting Date 10/21/2026, 04:02 PM
+ Apply Before 11/04/2026, 12:00 AM
+ Degree Level Bachelor's Degree
+ Job Schedule Full time
+ Job Shift Day
+ Locations Partenon12 Avenida del Partenon, Madrid, Madrid, 28042, ES(Hybrid)
+ Career Area Sales & Relationship Management

Purpose of the Job
Primary responsibility is to help customers to solve technical issues (post sales).
Key assignments include:
- Case Management: recording and tracking of all activities in CRM (Service Console)NEX and taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Developing and maintaining technical Knowledge Base content
- Timely communication to customers with focus on customer service and relationship building.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Job brief
We are looking for a Technical Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with our applications, programs and hardware.
Technical Support Engineer responsibilities include resolving issues with our products using remote...

Principal Responsibilities
- Provide technical support
- Build relationships with customers
- Test products & software
- Develop and share knowledge
- Coverage of Technical Support Helpdesk (Phones, mail, email and web support) for the specific BMS product portfolio
- Transfer product knowledge to internal staff of Sales Team and to Partners supporting related activities (trainings, technical articles, technical bulletins, webinars.)
- Provide mainly post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.
- Participate and contribute to team meetings and other company meetings across the Honeywell organization.
- Support of BMS New Product Introduction through NPI introduction programs
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution.
Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to Tier 3 and/or appropriate resources.
Build relationships with customer base and become knowledgeable about the customer's needs. If the question could not be answered within the initial contact, keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality.
Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database.
Create, track and monitor CRM records for all incoming support requests. Keep the CRM system updated with current information on the support case, related activities and resolution.
Maintain and extend product knowledge by self-study and by attending relevant training sessions.
Language Requirements
- Fluent in English and Spanish , verbal and in writing.
Technical Skills & Specific Knowledge Required
- Strong Customer Service & Technical support skills - ability to quickly gain customers trust and confidence.
- **Degree in Energy, Electrical, Automation, Electronics, IT Engineering**
- Knowledge of computers, electric & electronic concepts and devices
- Knowledge of BMS
- An interest in technology
- Experience with networks and connectivity
- Strongly preferred is a selection of the following competencies:
- Knowledge of HVAC applications
- Knowledge about the Niagara technology by Tridium
- Knowledge in field devices
- Strong problem-solving skills - ability to quickly and correctly assess the impact, complexity and urgency of problems reported by customers.
- Driving license
Behavioral Competencies Required
- Growth and customer focus
- Gets results: Proactive and resourcefulAble to drive the activities necessary to bring tasks to conclusion Must be able to multi-task, prioritize and work independently as well as in a Team environment
- Communication skills: Excellent telephone skills Strong listening skills to really understand a customer problem or question Ability to present information clearly and concisely, in verbal and written forms.Ability to communicate and build relationships comfortably with customersExcellent writing skills. Much of the work will be written (email, documentation etc.)
- Champions Change, continuous improvement mindset
- Fosters teamwork and diversity, knowledge sharing mindset
- Attitude to travel and drive (less than 10%)
Equal Opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform
crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join a team recognized for leadership, innovation, and diversity
Honeywell Technologies is a global pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard ...