Internship: Service Commercial Support Intern

Philips; Comunidad de Madrid; On-site; EUR 7,800 - 11,000; Full time

Job summary

Philips is offering an internship in the Service Commercial team in Madrid. You will support customer reporting, data analysis, and tender-related activities while learning about service operations in a healthcare context.

A hands-on role with cross-functional collaboration and exposure to commercial processes. You will develop analytical thinking, communication skills, and stakeholder management as you contribute to customer experience initiatives and service performance visibility.

Qualifications

• Currently studying or recently graduated in a relevant field.
• Interest in healthcare services and commercial processes is a plus.
• Experience with data reporting or academic projects is beneficial.

Responsibilities

• Support the Service Commercial team with operational tasks.
• Prepare customer activity reports for internal use.
• Assist with Net Promoter Score (NPS) activities.
• Support commercial proposals and tender-related activities.
• Analyze service data and generate customer-facing reports.
• Collaborate with Service Commercial Team, Service Delivery Managers, and Field Service Engineers.

Skills

Analytical

Detail-oriented

Strong communication

Data analysis

English proficiency

Education

High School Diploma / pursuing higher education

Business Administration

Economics

Engineering

Data Analytics

Tools

Excel

PowerPoint

Power BI

Job description

Job TitleInternship: Service Commercial Support InternJob DescriptionMinimum required Education:High School Diploma plus Active student status/enrollment at the University, College.Minimum required Experience:No prior experience required.Minimum required Certification:N/AJob title:Service Commercial Support InternYour role:• The greater impact of this role.In this role, you will support the Service Commercial team in delivering operational excellence and enhancing customer satisfaction. You will contribute to the preparation of customer activity reports, support customer experience initiatives, and assist with commercial and tender-related activities. Your work will help improve service performance visibility, strengthen customer relationships, and ensure the timely execution of key business processes.• Detail elements of the team and stakeholders for this role.You will work closely with Service Commercial Team, Service Delivery Managers, Field Service Engineers, and other Service stakeholders. You will collaborate across functions to gather and analyze service data, prepare customer-facing reports, support Net Promoter Score (NPS) activities, and contribute to the preparation of documentation for commercial proposals and public tenders.• What are the professional and personal opportunities for development within this role?This internship offers hands-on experience in a dynamic healthcare services environment. You will gain practical exposure to customer reporting, data analysis, service operations, customer experience programs, commercial processes, and tender management. The role will help you develop analytical thinking, attention to detail, communication skills, stakeholder management, and cross-functional collaboration.You're the right fit if: (4 x bullets max)· Experience :You are a student or recent graduate looking for your first professional experience in Healthcare industry. Any previous internship or academic project is a plus, but not required.· Skills :You are analytical, organized, and detail-oriented, with strong communication skills and the ability to work with data and reports. You are proactive, eager to learn, and comfortable collaborating with different teams. A good level of English is required.· Education :You are currently studying or have recently completed a degree in Business Administration, Economics, Engineering, Data Analytics, or a related field (a plus, not a requirement).· Anything else :You are comfortable using Microsoft Office tools, particularly Excel and PowerPoint. Knowledge of Power BI or data visualization tools is a plus. You are interested in customer experience, business analytics, service operations, and commercial processes within the healthcare industry.How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company’s facilities.Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This role is an office role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.• Learn more about our business .• Discover our rich and exciting history .• Learn more about our purpose .If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .#LI_office