International Supply Operations Lead: Growth & Efficiency

Glovo Group; Vilanova y Geltrú; On-site; EUR 100,000 - 140,000; Full time

Job summary

Glovo is seeking a Supply Operations Lead for the International team to own supply performance across the PLECA region, turning data into priorities that move delivery time, courier efficiency and cost per order.

You will lead a high-performing team, partner with General Managers and Heads of Operations, and build scalable operating models to prepare markets for growth, seasonality and competition.

Responsibilities

• Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
• Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.
• Help to hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.
• Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.
• Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.
• Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.
• Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.
• Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners

Job description

Glovo is seeking a Supply Operations Lead for the International team to own supply performance across the PLECA region, turning data into priorities that move delivery time, courier efficiency and cost per order.

You will lead a high-performing team, partner with General Managers and Heads of Operations, and build scalable operating models to prepare markets for growth, seasonality and competition.