International Supply Operations Lead - PLECA

Glovo; Vilanova y Geltrú; On-site; EUR 100,000 - 140,000; Full time

Job summary

Glovo is seeking a Supply Operations Lead for the International team to own supply performance across the PLECA region, turning data into priorities that move delivery time, courier efficiency and cost per order.

You will lead a high-performing team, partner with General Managers and Heads of Operations, and build scalable operating models to prepare markets for growth, seasonality and competition.

Responsibilities

• Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
• Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.
• Help to hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.
• Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.
• Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.
• Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.
• Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.
• Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners

Job description

Job Ref ID:JR0086166

YOUR MISSION

At Glovo, every order is a promise: the right courier, at the right restaurant, at the right time, at the right cost. Across our International markets, that promise depends on a live balance of courier supply and demand that shifts every hour and every season, in some of the most competitive delivery markets we operate in. Your mission is to keep that balance sharp, so each market delivers faster, runs more efficiently and supports growth.

As Supply Operations Lead in our International team, you will own supply performance across the PLECA region with comprises, turning data into clear priorities and actions that move delivery time, courier efficiency and cost per order. You will lead a high-performing team, act as a strategic partner to country General Managers and Heads of Operations, and build the standardised operating models that prepare every market for growth, seasonality and competition.

THE JOURNEY

• Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.

• Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.

• Help to hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.

• Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.

• Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.

• Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.

• Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.

• Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners