Interim Senior Claims Manager - Madrid

Michael Page; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Michael Page is seeking a professional to join as Claims Operations Manager in Madrid. This role requires deep experience in operational claims handling processes and involves working closely with regional managers to implement efficient reporting and control measures. You will support the optimization of claims management practices focusing on run-off and legacy business. The role offers an attractive compensation package, including a fixed salary and bonus, with a project contract extending until December 2027.

Qualifications

• Deep experience in operational claims handling processes is a must.
• Ability to produce MI reports for claims monitoring.
• Experience in working with TPAs and claims agreements.

Responsibilities

• Work closely with the Head of Claims to implement necessary processes and controls.
• Ensure claims tasks meet SLAs and data quality standards.
• Support local managers in optimizing claims function and processes.

Skills

Operational claims handling experience

Data quality management

Process implementation

Job description

• We offer a project until December 2027
• Deep experience in operational claims handling processes is a must

Our client is a global underwriting leader.

Our client needs to develop efficient tools and processes to ensure its objective, as well as the right controls to manage their portfolio in run-off.

Role Purpose

• You will work closely with the Head of Claims Continental Europe and the Branch Claims Managers to implement the right processes, MI reports, SLAs, dashboards and controls needed to monitor the CE Claims portfolio, analyse its trends and anticipate needs, with a particular focus on run-off and legacy business management.
• You will be in charge of ensuring the claims tasks delegated to our Client's Business Centres are performed according to SLAs and data quality standards.
• Support CE managers and Global Vendor Management on the selection, implementation and control of TPAs and Claims delegated agreements, ensuring alignment with run-off strategies and cost optimisation objectives.

Key Accountabilities

• Support the Head of CE on the development of the CE Claims function, with particular attention to run-off portfolio management and optimisation.
• Actively contribute to the implementation of TPAs and other externalisation agreements, and support the monitoring of CE TPAs activity.
• Produce regular claims MI for the region, enabling the Head of CE and local Managers to monitor their portfolio, detect deviations and implement corrective actions, particularly in relation to run-off performance metrics.
• Support CE local Head of Claims by proposing enhancements to their processes and ensuring consistency among different local practices, particularly in the management of legacy and discontinued lines of business.
• Engagement in EIID committees as required.
• Support the management and oversight of CE Large Losses.

We offer a project with immediate start through December 2027.

Attractive compensation package consisting of a fixed salary + bonus.