Ingeniero/A De Soporte De Software

Bystronic; Madrid; Híbrido; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Bystronic is seeking a Software Support Consultant in Madrid to join its global technology team. You will provide L1-L2 technical support for CAD/CAM, MES, and data analytics applications, diagnosing and resolving issues reported by customers via phone, email, or tickets.

You will install, configure, and update software on customer systems and collaborate with engineering to escalate complex problems. The role requires a technical background and at least 1+ years in software support, with

Formación

• 1+ years of experience in software support or technical customer service.
• Proficiency in English.
• Travel to customer sites for upgrades/trainings when required.

Responsabilidades

• Provide L1-L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.

Conocimientos

Software support

English proficiency

Dutch knowledge

Educación

Computer Science or Engineering degree

Herramientas

CAD/CAM software

MES

ERP systems

Descripción del empleo

Who we are. We are Bystronic, a global technology company in the metal industry. We are looking for people who support us in creating innovative solutions that drive our business forward. Our focus is on automating the complete material and data flow across the laser cutting and bending value chain. In a nutshell On our journey to become the benchmark in software engineering for the sheet metal industry, we are seeking a Software Support Consultant.

What drives this department

An environment where teamwork, generosity, and ambition play a key role in developing systems capable of providing agility and acceleration to industrial manufacturing.

What you will do

As a part of the Software Support team, you will work cooperating closely with other support teams performing the following tasks:

• Provide L1 -L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.
• Provide remote or on‑site training when required.

What you need to succeed

• Technical background: Computer Science, Industrial / Mechanical / Telecommunication Engineering or similar technical background.
• 1+ years’ experience in software support or technical customer service.
• Proficiency in English.
• Dutch knowledge is a plus.
• Experience with CAD/CAM software, MES and ERP applications.
• When needed, travel to subsidiaries or customer on‑site locations to lead and direct upgrades, training, meetings and presentations.

What’s in it for you

• Permanent contract.
• Opportunity to create a real impact on the sheet metal industry businesses facing complex scenarios and solving critical problem‑space.
• Multidisciplinary teams with a variety of skills, perspectives, and backgrounds working in small tribes using agile methodologies.
• Individual learning & development programs, including language courses, Microsoft certifications, and participation in technical conferences.
• Salary and benefits aligned with the market and your experience.
• Hybrid work model.

Imagine working in an environment that helps take the company to the next level, where your passion, values, and skills truly matter. At Bystronic, this can become your reality. Our people are the advantage that fuels and sustains our ambitions and long-term success. Together, we have created a culture where employees are at the center, inspiring us to make decisions that best serve and align with our purpose. As much as we are a technology-driven business, real change is driven by people.

Interested? Does this versatile challenge appeal to you? Then we look forward to meeting you!