Incident Response Specialist - Hybrid EU Tech Support

Element Logic®; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Madrid or Barcelona offices

Health insurance

Skills development plans

Descripción de la vacante

Element Logic is seeking an Incident Support Specialist to join our Customer Success Support team in Spain. You’ll be the local software support expert, collaborating with teams across Norway, Sweden, Denmark and Germany to keep customers’ operations running smoothly.

In this role you’ll handle first-line incidents, learn our eOperator and eController platforms, and progress to second-line support with root-cause analysis, integrations, and system optimization.

Formación

• Experience in technical support or a similar IT role.
• An IT-related education or equivalent practical experience.
• Experience with SQL databases and queries.
• Experience with system integrations.
• Programming knowledge, preferably .NET/C#, is an advantage.
• Fluency in Spanish and English.

Responsabilidades

• Resolve incidents affecting customers’ warehouse operations.
• Investigate root causes and deliver long‑term solutions.
• Support and troubleshoot our software solutions, including eOperator and eController.
• Analyse SQL databases and investigate integrations between systems.
• Identify opportunities to improve system performance and stability.
• Create documentation, FAQs, and training material that strengthen knowledge sharing.
• Work closely with consultants, developers, and Customer Success teams across Europe.
• Participate in major incident response and escalation activities.

Conocimientos

SQL databases

.NET/C# knowledge

Analytical thinking

Customer communication

Technical support

Educación

IT-related education or equivalent experience

Herramientas

eOperator

eController

Descripción del empleo

Element Logic is seeking an Incident Support Specialist to join our Customer Success Support team in Spain. You’ll be the local software support expert, collaborating with teams across Norway, Sweden, Denmark and Germany to keep customers’ operations running smoothly.

In this role you’ll handle first-line incidents, learn our eOperator and eController platforms, and progress to second-line support with root-cause analysis, integrations, and system optimization.