In-Room Dining Concierge (Seasonal)

Four Seasons; Islas Baleares; On-site; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Complimentary Accommodation

Dry Cleaning

Employee Meals

Restaurant Discounts

Local Discounts

Housing & Transport Aid

Mental Health Support

Job summary

Four Seasons Mallorca at Formentor is seeking an Order Taker to join our in-room dining team. You will professionally take and record guest orders, describe menu items vividly, and coordinate kitchen and room-service delivery for an exceptional guest experience.

The role requires excellent communication, attention to detail, and proficiency with POS and order management software. Fluency in English and Spanish, and legal authorization to work in Spain, are essential.

Qualifications

• 2 years of experience in Food & Beverage in luxury hotel or similar service environment.
• Fluent in English and Spanish.
• Authorized to work in Spain.
• Able to multitask in a fast-paced operation while maintaining attention to detail.
• Proficient with POS and order management software.

Responsibilities

• Answer phone calls professionally and take guest orders with accuracy and courtesy.
• Relay guest orders to the kitchen and ensure alignment with order details.
• Coordinate delivery to guest rooms and manage charge recording and gratuities.
• Anticipate guest needs and respond to requests with a proactive service mindset.
• Assist with setting up for tray delivery and help with minibar replenishment.
• Collaborate with F&B service and kitchen teams to ensure smooth operations.

Skills

Communication

Organization

Problem-solving

Teamwork

Language proficiency

POS and order management

Education

High school diploma or equivalent

Hospitality/F&B education

Tools

POS systems

Order management software

Job description

Four Seasons Mallorca at Formentor is seeking an Order Taker to join our in-room dining team. You will professionally take and record guest orders, describe menu items vividly, and coordinate kitchen and room-service delivery for an exceptional guest experience.

The role requires excellent communication, attention to detail, and proficiency with POS and order management software. Fluency in English and Spanish, and legal authorization to work in Spain, are essential.