Ict Senior Associate

Giga; Valencia; On-site; EUR 42,000 - 62,000; Full time

Job summary

UNOPS invites qualified professionals to join the Platform Support Unit in Valencia, Spain, delivering hybrid cloud and identity infrastructure services for the UN Secretariat. The role emphasizes operational support, automation development, and secure, scalable cloud foundations across Unite Cloud and on-premise components.

The successful candidate will work under the Programme Manager and IOS leadership, contributing to architecture records, SOPs, and continuous improvement of cloud platforms.

Qualifications

• Experience in cloud platforms (public cloud), IAM, and automation.
• Experience with infrastructure as code and automation tools is desirable.
• Ability to operate in a multi-cloud, hybrid environment and support security/compliance.

Responsibilities

• Provide public cloud support for Unite Cloud and hybrid cloud environments.
• Support design, implementation and operations of IAM solutions.
• Develop automation scripts and IaC to improve service resilience and efficiency.
• Participate in on-call duty roster and incident response.

Skills

Cloud Computing

Identity & Access Management

Automation

Education

Secondary School Diploma

Bachelor’s Degree

Tools

Terraform

Job description

General Information

Position Title

ICT Senior Associate

Job Category

Project & Programme Management

Duty Station(s)

Valencia

Seniority Level

Associate

ICS Level

ICS 07

Contract Type

Staff - GS - FTA

Contract Level

GS-7

Posting Start Date

13-Oct-2026

Posting End Date

28-Oct-2026

Duration

1 year renewable subject to satisfactory performance and funds availability

Job Highlight

UNOPS has partnered with UNGSC to provide the support services covered in this TOR.

This is a position within UNOPS supporting projects carried out for the United Nations Secretariat.

The incumbent will be a staff member of UNOPS under its full responsibility.

**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****

About the Region

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

About the Country/Multi-Country Office

Not Required - part of GPO/NYPO

Job Specific Context

UNOPS has signed an agreement with the United Nations Global Service Centre (UNGSC) to provide specialized technical support services in the areas of hybrid cloud, platform management, and global identity infrastructure.

Within this framework, the Platform Support Unit (PSU) under UNGSC delivers operational and technical support for the hybrid cloud environment (covering public and private cloud), platform management (including the Private AI platform), global identity infrastructure, and Enterprise Resource Planning (ERP) infrastructure. These services underpin the digital operations of UN entities and field missions and are aimed at enhancing service resilience, security, operational efficiency, and the responsible adoption of emerging technologies.

To support the growing demand for cloud-based services, secure identity and access management, private AI capabilities, and reliable ERP operations, this position provides technical implementation, operational support, and innovation assistance to ensure service reliability, system integration, and continuous improvement of the hybrid cloud platform.

Role Purpose

Under the overall supervision of the UNOPS Programme Manager, and under the direct guidance of the Chief, Infrastructure Operations Section (IOS), and the Chief of the Platform Support Unit (PSU) at the UN ICT Facility in Valencia, Spain, the ICT Senior Associate (acting as a Public Cloud and Identity Technician) supports the UN Secretariat Cloud environment (Unite Cloud) and global identity infrastructure.

The incumbent contributes to the operationalization, support, and integration of public cloud services and identity and access management solutions, including the development and maintenance of infrastructure as code and automation, ensuring reliable service delivery, security and compliance, innovation support, and technical sustainability.

Functions / Key Results Expected

1. Public Cloud Support (Unite Cloud)
2. Global Identity and Access Management (IAM) Support
3. Automation and Emerging Technologies Support
4. Duty Roster Responsibilities
5. Other

1. Public Cloud Support (Unite Cloud)

• Support the implementation, operation, and maintenance of public cloud services supporting the UN Secretariat Cloud environment (Unite Cloud), in alignment with the hybrid cloud strategy.
• Coordinate the onboarding of UN entities and workloads to Unite Cloud, including account and subscription setup, network connectivity, and governance configuration under established technical guidance.
• Monitor the performance, availability, and capacity of cloud services to ensure consistent and reliable service delivery.
• Assist in applying security baselines, policies, and compliance controls across cloud environments, and contribute to the remediation of vulnerabilities and audit findings.
• Support cost management activities, including usage tracking, tagging standards, and reporting.
• Liaise with stakeholders to clarify technical requirements and support the selection of appropriate cloud services.
• Contribute to technical documentation, standard operating procedures (SOPs), and architecture records in accordance with Service Management processes.

2. Global Identity Infrastructure Support

• Support the design, implementation, and maintenance of on-premises and cloud identity platforms in a hybrid environment.
• Contribute to the design of additions, adjustments, and improvements to identity solution components, and maintain technical documentation about the systems in accordance with Service Management processes.
• Monitor identity solutions to ensure consistent and reliable performance of Identity and Access Management (IAM) system functionality.
• Support identity lifecycle processes, including provisioning, authentication, authorization, and federation with UN entities and applications.
• Assist in implementing and maintaining access controls, such as conditional access, multi-factor authentication, privileged access, and role-based delegation models.
• Contribute in integrating enterprise applications and cloud services with the global identity infrastructure under established technical guidance.

3. Automation Technologies Support

• Develop and maintain scripts, infrastructure as code, and automation workflows to support the deployment, configuration, and management of cloud and identity services.
• Support in prototyping and pilot initiatives aimed at improving service resilience, security, and operational efficiency.
• Develop and maintain monitoring, reporting, and dashboarding tools to provide visibility on service health, usage, and compliance.
• Prepare user documentation and contribute to knowledge-sharing materials, technical training, and awareness sessions.
• Monitor technological trends and propose practical enhancements applicable to the UN Secretariat environment.

4. Duty Roster Responsibilities

• Participate in the Duty Roster system as required.
• Provide on-call technical support outside normal working hours for critical cloud and identity infrastructure systems.
• Respond to incidents and service disruptions related to Unite Cloud and the global identity infrastructure.
• Prepare incident reports and follow-up documentation as required.

5. Other

• Perform other duties as required within the operational domain of PSU.

Skills

Cloud Computing, Data Processing, Identity & Access Management, Azure, Google Cloud Platform

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our beneficiaries impact.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

• Secondary school diploma with 7 years of relevant experience OR
• Bachelor’s degree with 3 years of relevant experience.

Desired

• Relevant professional certifications in one or more of the following areas: public cloud platforms (e.g., Microsoft Azure, AWS, or Google Cloud), identity and access management, infrastructure as code and automation (e.g., Terraform) is desired

Experience Requirements

Required

• Relevant experience is defined as experience in systems engineering, infrastructure support, integration, or technical implementation.
• Experience working in a multi-cloud, multi-customer, complex environment (e.g., Microsoft Azure, Amazon Web Services, Google Cloud) is required.
• Experience with identity and access management platforms in a hybrid environment (e.g., Microsoft Entra ID, Active Directory) is required.

Desired

• Experience in automation using scripting and infrastructure as code tools (e.g., PowerShell, Terraform) is desirable.
• Experience working in distributed teams across different countries and locations.

Language Requirements

• Language
• Proficiency Level
• Requirement
• English
• Fluent
• Required

Additional Information

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.