Ict Officer

Giga; Valencia; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Giga is seeking an ICT Officer to design, operate, and continuously improve the organization's private cloud, private AI platform, and PaaS environments, including public cloud services. The role emphasizes IaC, automation, CI/CD, containerization, and monitoring to deliver secure, scalable platforms for mission-critical workloads.

The incumbent provides round-the-clock support with on-call coverage and contributes to global operations by aligning with UN policies and information security best

Qualifications

• Experience designing and operating cloud environments (private/public).
• Familiarity with automation, IaC, CI/CD pipelines and monitoring.

Responsabilités

• Design, deploy, and operate the private cloud infrastructure, ensuring performance and resilience.
• Deploy, operate, and optimize the private AI platform and PaaS environments.
• Provide 24/7 support and incident response to maintain high availability.

Connaissances

Cloud architecture

Automation & CI/CD

Security best practices

Containerization

Description du poste

General Information

• Position Title: ICT Officer
• Job Category: Strategy & Corporate Services
• Duty Station(s): Valencia
• Seniority Level: Associate
• ICS Level: 08
• Contract Type: ICA - IICA - Regular
• Contract Level: IICA 1
• Posting Start Date: 13-Oct-2026
• Posting End Date: 28-Oct-2026
• Duration: Open-ended subject to organizational requirements, availability of funds and/or satisfactory performance

Job Highlight

The ICT Officer plays a key role in designing, operating, and continuously improving the Organization's private cloud, private AI platform, and Platform-as-a-Service (PaaS) environments, as well as its public cloud services, in support of operations and missions worldwide.

The position involves applying infrastructure-as-code, automation, CI/CD, containerization, and monitoring practices to deliver secure, resilient, and scalable platforms that enable client entities to develop, deploy, and run applications, including AI and machine learning workloads, in complex and often time-sensitive environments.

The incumbent provides round-the-clock support, including on-call and rotational coverage, to ensure high availability and rapid incident resolution for mission-critical services.

The role contributes to global operations by promoting reliable service delivery, efficient resource and cost management, and compliance with UN policies, standards, and information security best practices.

About the Region

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world's most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

About the Country/Multi-Country Office

Not Required - part of GPO/NYPO

Job Specific Context

The Department of Operational Support (DOS) is responsible for the delivery and maintenance of the Information and Communications Technology (ICT) infrastructure, systems and software applications in support of the operational requirements of Peacekeeping Missions, Special Political Missions, as well as Department of Peace Operations (DPO) and DOS at Headquarters.

ICT is one of the fundamental components that enable substantive work of field missions. Timely and secure communications and information exchange within and between UN Peacekeeping Missions and Headquarters is critical to meet the core strategic, operational and tactical mandate of the United Nations. It is of paramount importance that robust, fault tolerant and scalable ICT infrastructure is in place to maintain operations in the event of natural or manmade disasters, disruption in the theatre of operation, or as Security Council mandates change.

The Service for Geospatial, Information and Telecommunications Technologies (SGITT) at the Unite Nations Global Service Center (UNGSC) provides a critical role as the as the resilient operational hub for the support and delivery of technology services and solutions to field operations and a broad range of Secretariat and United Nations system clients. As a unified, singular service provider, SGITT provides reliable, resilient and innovative, geospatial, communications and information technology services, including centralized connectivity, hosting and monitoring support, ensuring that staff members in field missions and at Headquarters have access to critical enterprise systems.

UNOPS has signed an agreement with the United Nations Global Service Centre (UNGSC) to provide specialized technical support services in the areas of hybrid cloud, platform management, and global identity infrastructure.

Within this framework, the Platform Support Unit (PSU) delivers operational and technical support for the hybrid cloud environment (covering public and private cloud), platform management (including the Private AI platform), global identity infrastructure, and Enterprise Resource Planning (ERP) infrastructure. These services underpin the digital operations of UN entities and field missions and are aimed at enhancing service resilience, security, operational efficiency, and the responsible adoption of emerging technologies.

To support the growing demand for cloud-based services, secure identity and access management, private AI capabilities, and reliable ERP operations, this position provides technical implementation, operational support, and innovation assistance to ensure service reliability, system integration, and continuous improvement of the hybrid cloud platform.

The incumbent of this position will be personnel of UNOPS under its full responsibility.

Role Purpose

Under the overall supervision of the UNOPS Programme Manager, and under the direct guidance of the Chief, Infrastructure Operations Section (IOS), and the Chief of the Platform Support Unit (PSU) at the UN ICT Facility in Valencia, Spain, the ICT Officer will provide reliable, secure, and efficient private cloud, private AI, PaaS, and public cloud services within the Platform Support Unit.

The incumbent ensures that engineering processes, automation practices, and operational tools are applied consistently and in line with recognized industry standards, while aligning all activities with UNGSC objectives and applicable UN policies, rules, and regulations.

The role supports the coordinated delivery and 24/7 operation of platform services across locations and operational contexts, enabling client entities to deploy and run their applications and AI workloads with confidence.

Functions / Key Results Expected

Summary of Key Functions:

Functional Responsibilities:

The personnel will be responsible for the following duties:

1. Private Cloud
   • Design, deploy, operate, and maintain the private cloud infrastructure (compute, storage, virtualization), ensuring performance, resilience, capacity, and lifecycle management.
   • Implement backup, disaster recovery, and business continuity arrangements, and support the onboarding of client entities.
2. Private AI Platform
   • Deploy, operate, and optimize the private AI platform,