Customer Support Advisor

Lingonova; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Training program

Wellbeing program with Spanish lessons

Private health insurance after perman­

27 holidays per year

Flexible compensation

Job summary

Lingo-nova in Barcelona is seeking an Icelandic-speaking customer support advisor to help travellers communicate with accommodation partners worldwide. You will identify needs, answer queries by email and phone, and ensure high service quality in a fast-paced international environment.

The role requires native or C2 Icelandic and advanced English, strong communication skills, familiarity with CRM systems and Office 365, and a flexible, problem-solving mindset.

Qualifications

• Icelandic at C2/native level and advanced English.
• Strong written and spoken communication.
• Familiarity with CRM databases and Office 365.

Responsibilities

• Identify and understand customer needs, listening carefully and responding clearly.
• Mediate between travellers and accommodation partners around the world.
• Clarify questions about services, payments and technical requirements by email and phone.
• Give accurate information and follow established processes.

Skills

Icelandic (C2)

Advanced English

Excellent written and spoken comms

Office 365

CRM databases

Tools

Office 365

CRM databases

Internal platforms

Job description

About the Role

Join an international customer support team in Barcelona and help travellers from around the world have a smooth experience. As an Icelandic-speaking advisor, you will understand what customers need and act as the link between international travellers and accommodation partners worldwide, always keeping service quality high.

What You'll Be Doing

• Identify and understand customer needs, listening carefully and responding clearly
• Mediate between travellers and accommodation partners around the world
• Clarify questions about services, payments and technical requirements by email and phone
• Give accurate information and follow established processes

What You Bring

• Icelandic at C2 / native level and advanced English
• Excellent written and spoken communication and interpersonal skills
• Comfortable with Office 365, CRM databases and internal platforms
• A solution-driven, problem-solving mindset
• A positive, motivated attitude for handling tricky customer situations
• A goal-oriented approach and openness to changing priorities and processes
• Familiarity with online accommodation platforms
• Customer service or contact center experience is valued

Nice to Have

• Process improvement, collaboration, emotional intelligence, open-mindedness, critical thinking, solution orientation and an entrepreneurial mindset

Schedule & Location

• 38.5 hours per week, Monday to Sunday, within the 09:00-20:00 shift window
• Modern office in Barcelona, Spain, well connected by public transport

Compensation & Benefits

• Salary of €22,249 gross per year
• Temporary contract
• 27 working days of holiday per year
• 3 weeks of initial training and continued personal coaching
• Wellbeing program with Spanish lessons, quizzes with prizes and free group activities (running, beach volleyball, roller skating and more)
• Free private health insurance once you move to a permanent contract (if you wish)
• Flexible compensation options after the probation period
• A multicultural, international team with real opportunities to learn and grow