celandic Customer Service Representative

CB Talents; Barcelona; Presencial; EUR 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Paid training and onboarding

Career development opportunities

International and multicultural work环境

Supportive team culture

Descripción de la vacante

CB Talents is hiring a Customer Service Representative to join our international team in Barcelona, Spain. You will deliver high-quality support across multiple channels and help ensure a positive customer experience.

We welcome applicants with strong communication skills, a customer-focused mindset, and the ability to work on-site in Barcelona. Previous customer service experience is a plus, and training is provided.

Formación

• Icelandic communication skills required (C1 level or above).
• Good English communication skills required (B2 level or above).
• Strong communication and problem-solving skills.
• Customer-focused mindset.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Assist customers with booking, account, and service-related inquiries.
• Escalate complex cases to the appropriate team when required.
• Maintain accurate records of customer interactions.
• Deliver a high standard of customer service.

Conocimientos

Icelandic (C1+)

English (B2+)

Communication skills

Problem-solving

Descripción del empleo

We are currently hiring Customer Service Representatives to join an international team in Barcelona, Spain. This role focuses on delivering high-quality customer support and ensuring a positive customer experience across multiple communication channels.

This is an excellent opportunity to build your career in customer service while working in a dynamic and multicultural environment.

What You Will Do

• Handle customer inquiries via phone, email, and chat
• Provide accurate and professional customer support
• Assist customers with booking, account, and service-related inquiries
• Escalate complex cases to the appropriate team when required
• Maintain accurate records of customer interactions
• Deliver a high standard of customer service

Requirements

• Icelandic communication skills required (C1 level or above)
• Good English communication skills required (B2 level or above)
• Strong communication and problem-solving skills
• Customer-focused mindset
• Ability to work on-site in Barcelona, Spain
• Previous customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Paid training and onboarding
• Career development opportunities
• International and multicultural work environment
• Supportive team culture