Ibiza Operations Director: Guest Experience Lead

Tomorrowland; Ibiza; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Tomorrowland is expanding its operations to Ibiza and seeks a hands-on Operations Director to oversee day-to-day activities, across departments, ensuring seamless guest experiences and operational excellence throughout the season.

The role leads GA, VIP, Artist, Production, IT, Safety and Facilities, coordinating with F&B, Commercial, Finance, HR and Security to deliver high-profile events while maintaining safety and regulatory compliance in the Balearic environment.

Formación

• Proven senior operational leadership experience within luxury hospitality, nightlife, events or high-volume venues.
• Strong experience managing GA operations, VIP/premium hospitality and high-profile events.
• Proven experience overseeing artist operations teams.
• Experience leading large, multicultural and multidisciplinary teams in fast-paced, seasonal environments.
• Strong understanding of operational budgets, labour productivity, resource planning, cost control and revenue protection.
• Extensive experience coordinating F&B, Production, Security, Ticketing, Sales & Marketing, Technical, Finance, HR and external partners.
• Strong knowledge of health & safety, licensing, compliance, risk management and emergency procedures.
• Experience with pre-opening, operational readiness, peak-season management and incident management.
• Strong knowledge of Ibiza/Balearic Islands operating environment and local regulations.
• Fluent Spanish and English required.

Responsabilidades

• Lead the day-to-day operation and overall operational performance of the venue.
• Drive pre-opening planning and readiness, ensuring teams, suppliers, systems, equipment and procedures are fully prepared and tested.
• Establish clear operational standards, processes and ways of working.
• Ensure appropriate staffing, resources and capacity according to business and guest requirements.
• Maintain a strong on-site presence during peak periods and major events.
• Lead and coordinate all departments within the Operations structure.
• Provide clear direction, priorities and accountability to Department Heads.
• Ensure effective workforce planning, productivity and operational coverage.
• Build a collaborative, accountable and service-oriented operational culture.
• Oversee GA, entrances, guest flows, capacity management and VIP/table operations.
• Ensure operational capacity and resources are aligned with commercial requirements and guest volumes.
• Oversee all operational artist coordination.
• Monitor guest experience, service standards and operational bottlenecks, taking corrective action when required.
• Coordinate Production/AV, IT, Maintenance, Cleaning & Laundry, Shop and Mobility to ensure seamless daily operations.
• Ensure critical systems, facilities and technical requirements are operational and properly supported.
• Ensure compliance with health & safety, licensing, regulatory and risk-management requirements.
• Maintain effective emergency, contingency and business continuity procedures.
• Work closely with the General Manager and Finance on budgets, labour costs, resource planning and operational efficiency.
• Establish and monitor operational KPIs and drive continuous improvement.
• Act as the central operational coordination point across F&B, Commercial, Creative, Finance, HR, Security, Production, Artist Operations and Ticketing.
• Ensure alignment with Tomorrowland HQ and adapt operations to the specific requirements of Ibiza and the Balearic Islands.
• Take ownership of significant operational issues and make timely decisions in high-pressure situations.
• Coordinate contingency and emergency responses, prioritising safety, guest experience and business continuity.
• Lead post-event and post-season reviews, implementing corrective actions and continuous improvements.

Conocimientos

Senior leadership

Luxury hospitality

GA operations

VIP hospitality

Artist operations

Cross-functional coordination

Budget & cost control

Safety & compliance

Descripción del empleo

Tomorrowland is expanding its operations to Ibiza and seeks a hands-on Operations Director to oversee day-to-day activities, across departments, ensuring seamless guest experiences and operational excellence throughout the season.

The role leads GA, VIP, Artist, Production, IT, Safety and Facilities, coordinating with F&B, Commercial, Finance, HR and Security to deliver high-profile events while maintaining safety and regulatory compliance in the Balearic environment.