Ibiza Night Guest Services Specialist

Soho House & Co.; Ibiza; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Nutritious meals on shift

Continuous training and development

Descripción de la vacante

Soho Farmhouse Ibiza is seeking a Night Guest Services team member to warmly welcome members, manage check-ins, assist with concierge requests, and handle payments and folios. You will contribute to a high‑standard hospitality experience across hotel rooms, gym, spa and dining spaces on the White Island.

Ideal candidates have up to 2 years’ experience in a fast-paced, high-profile venue, with strong customer service and language skills in English and Spanish.

Formación

• 2 years’ experience in a high-profile venue or busy hospitality environment.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced setting and be a team player.

Responsabilidades

• Welcome members by name and greet guests in a warm Soho House manner.
• Handle payments, folios, disputes, and billing queries; manage cash at shift end.
• Provide concierge duties: bookings for cars, shows, restaurants, spa, etc.
• Answer emails and inquiries; update guest profiles and room information.
• Coordinate with departments to keep operations smooth and guest satisfaction high.

Conocimientos

Customer service

Multitasking

Hospitality

English fluency

Spanish fluency

Descripción del empleo

Soho Farmhouse Ibiza is seeking a Night Guest Services team member to warmly welcome members, manage check-ins, assist with concierge requests, and handle payments and folios. You will contribute to a high‑standard hospitality experience across hotel rooms, gym, spa and dining spaces on the White Island.

Ideal candidates have up to 2 years’ experience in a fast-paced, high-profile venue, with strong customer service and language skills in English and Spanish.