Night Guest Services Associate - Ibiza Luxury Club

Soho House & Co; Islas Baleares; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Nutritious meals on shift

Continuous training and development

Job summary

Soho Farmhouse Ibiza is seeking an experienced Night Guest Services team member to assist with check-ins for members and hotel guests, while balancing cash and handling inquiries in a fast-paced setting.

The role requires hospitality flair, pro-activity, and the ability to multi-task across concierge duties, reservations, and guest communications in English and Spanish. We don\'t provide accommodation.

Qualifications

• Strong attention to details.
• Excellent customer service and communication.
• Organised, reliable and able to multitask.
• Problem solving and conflict resolution skills.
• Fluent in English and Spanish is highly valued.

Responsibilities

• Welcome members by name and greet guests warmly in Soho House style.
• Manage shift breakdown and financial inquiries (folios, receipts, refunds).
• Primary contact for members, guests and staff with top-notch service.
• Perform concierge duties: cars, tickets, reservations (restaurants, spa, shows).
• Handle emails and print/scan documents for guests in rooms.
• Know room types, locations and layouts; communicate updates daily.
• Coordinate with valet and luggage storage on requests.
• Explain reservations policies and no-shows to guests.
• Prepare arrival lists for front desk; update profiles.
• Follow front office procedures and accept reasonable tasks.
• Build positive relationships and relay guest feedback to management.
• Maintain a fun, professional atmosphere and SOP knowledge.

Skills

Attention to detail

Customer service

Organised

Problem solving

Multitasking

Interpersonal skills

Team player

Punctuality

Sense of urgency

F&B passion

Shift flexibility

English & Spanish

Job description

Soho Farmhouse Ibiza is seeking an experienced Night Guest Services team member to assist with check-ins for members and hotel guests, while balancing cash and handling inquiries in a fast-paced setting.

The role requires hospitality flair, pro-activity, and the ability to multi-task across concierge duties, reservations, and guest communications in English and Spanish. We don\'t provide accommodation.