Iberia IT Support Engineer — SAP B1 & ERP

BVI Medical; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

BVI Medical seeks an on-site Spain IT Support Engineer to be the single IT contact for Iberia, based in Sant Cugat (Barcelona). You will own SAP Business One locally, support 60+ colleagues across Spain and Portugal, and act as a hands-on link to global IT teams for infrastructure, network and security.

The role requires strong Windows 11/M365 skills, SAP B1 know‑how, and fluent English and Spanish. You’ll work within ISO/GDPR regimes and travel occasionally to Portugal as needed.

Formación

• 5–10 years in a hands-on IT role supporting a single site or small region.
• Bachelor’s degree in Information Technology, Computer Science or related field, or a Grado Superior combined with practical experience.
• Experience with SAP Business One in live business with an external partner; ability to write SAP B1 queries.
• Strong experience with Helpdesk/ITSM platforms and SLAs; documentation discipline.
• Familiarity with QlikView or similar BI/reporting tools.
• Strong command of Windows 11, Microsoft 365, Entra ID/AD, and end-user hardware lifecycle management.
• Experience with Microsoft Intune/Autopilot plus PDQ or similar deployment/inventory tools.
• Knowledge of LAN/WAN, switches, firewalls, virtualization, backup/restore; comfortable in server rooms.
• English (CEFR B2) required; Spanish fluency required.
• Service mindset, calm under pressure, able to own problems end-to-end.
• Willingness to travel occasionally to Portugal and other sites; out-of-hours maintenance possible.
• ITIL 4 Foundation and Microsoft or networking certifications a plus.
• Existing right to work in Spain.

Responsabilidades

• Be the first and main IT contact for Sant Cugat site and Iberia colleagues, resolving incidents hands-on.
• Manage end-user hardware lifecycle locally, provisioning, configuration, stock, repairs, disposal, onboarding/offboarding.
• Own SAP Business One day-to-day support; administer users, authorisations, master data; support period-end close.
• Coordinate with SAP B1 implementation partner; track patches, add-ons, upgrades, and integrations.
• Support ERP-related applications and interfaces (CRM, QlikView) and maintain documentation.
• Collaborate with global IT leadership to integrate Iberia into the global landscape and ERP program.
• Provide on-site support for infrastructure, network, and security teams; manage site server rooms.
• Provide first-line support for LAN/WAN/circuit issues and local telephony with carriers/vendors.
• Support manufacturing/warehouse tech (barcode scanners, label printers, shop-floor PCs) for production continuity.
• Verify backups, run local restore tests, and assist during incidents and disaster-recovery events.
• Maintain audit-ready records under ISO 13485, FDA 21 CFR Part 11, and GDPR; participate in audits.
• Manage local IT suppliers, assets, and spend; act as trusted local IT partner to Iberia leadership.

Conocimientos

Windows 11

Microsoft 365

Intune/Autopilot

End-user hardware lifecycle management

Helpdesk/ITSM platforms

English proficiency

Spanish proficiency

Educación

Bachelor’s degree in IT/CS or related field

Grado Superior de Formación Profesional (ASIR/DAM/SMR) with experience

Herramientas

SAP Business One

Freshservice/ServiceNow/Jira/Remedy

PDQ inventory tools

QlikView

Descripción del empleo

BVI Medical seeks an on-site Spain IT Support Engineer to be the single IT contact for Iberia, based in Sant Cugat (Barcelona). You will own SAP Business One locally, support 60+ colleagues across Spain and Portugal, and act as a hands-on link to global IT teams for infrastructure, network and security.

The role requires strong Windows 11/M365 skills, SAP B1 know‑how, and fluent English and Spanish. You’ll work within ISO/GDPR regimes and travel occasionally to Portugal as needed.