Iberia Customer Success Manager | Portugal & Spain

WATI; España; In loco; EUR 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Be the first dedicated Iberia CS owner

High-impact retention initiatives and

Global team collaboration

Descrizione del lavoro

Wati is expanding its Iberia Customer Success motion and seeks a Customer Success Manager to build and scale the journey for Portugal and Spain. You will own the Portuguese and Spanish customer base, establish GS rhythms, and collaborate with regional teams to ensure rapid value realization and expansion.

The role demands fluency in Portuguese and Spanish, 4+ years in SaaS CS, and a data-driven, proactive mindset to drive retention and growth across high-touch and scaled programs.

Competenze

• Fluent in Portuguese and Spanish (English required for internal communication).
• 4+ years of experience in Customer Success (SaaS/tech environment preferred).
• Strong understanding of the full customer lifecycle: onboarding → adoption → retention → expansion.
• Hands-on experience with scaled CS / One-to-Many programs and strategic 1:1 account management.
• Data-driven mindset with ability to interpret usage trends and turn insights into action.

Mansioni

• Take ownership of customer success in Portugal and Spain, including onboarding alignment, adoption, retention, and expansion.
• Establish the first structured CS rhythm for Iberia: touchpoints, segmentation, playbooks, and customer communication standards.
• Act as the internal voice of Iberia customers, sharing insights and product feedback with cross-functional teams.
• Manage strategic accounts with a 1:1 approach: stakeholder mapping, success plans, QBRs, risk mitigation, and expansion.
• Manage a high-volume base through scalable programs (One-to-Many), especially for onboarding and activation.
• Identify churn risk signals and act on them using health scoring, usage trends, and engagement metrics.
• Identify expansion opportunities (upgrades, add-ons, broader adoption) and execute the right motion.
• Promote best practices around WhatsApp Business API setup, templates, messaging compliance, automation, and workflows.

Conoscenze

Portuguese fluency

Spanish fluency

English communication

SaaS CS management

Onboarding & adoption

Retention & expansion

One-to-Many programs

1:1 account management

Data-driven

Clear communication

Organized & proactive

Strumenti

WhatsApp Business API

Descrizione del lavoro

Wati is expanding its Iberia Customer Success motion and seeks a Customer Success Manager to build and scale the journey for Portugal and Spain. You will own the Portuguese and Spanish customer base, establish GS rhythms, and collaborate with regional teams to ensure rapid value realization and expansion.

The role demands fluency in Portuguese and Spanish, 4+ years in SaaS CS, and a data-driven, proactive mindset to drive retention and growth across high-touch and scaled programs.