Iberia Admissions Contact Centre Specialist

International Schools Partnership Limited; Madrid; Presencial; EUR 25.000 - 38.000; Jornada completa

Descripción de la vacante

International Schools Partnership Limited is seeking an Admissions/Contact Centre Coordinator in Madrid to respond to inquiries, assess eligibility, and provide clear information on school admissions. You will manage multiple channels, qualify leads, and coordinate visits while supporting families through the application and offer stages.

You will work with regional teams to monitor lead quality, report on pipeline activity, and help campaigns improve conversion rates across ISP schools.

Formación

• Experience in handling admissions enquiries or school admissions processes.
• Excellent written and spoken communication in English.

Responsabilidades

• Respond to enquiries within 24 hours via CRM system.
• Assess whether enquiries match admissions criteria for the relevant school.
• Manage inbound communications including phone, email and messaging channels.
• Provide prospective families with clear information about schools and admissions procedures.
• Redirect enquiries to appropriate school staff when needed.
• Qualify and filter leads to align with the school's admissions profile.
• Provide information about each school's USPs and educational offering.
• Manage communication with families via phone, email, WhatsApp or SMS as appropriate.
• Support schools across the region with enquiry management and lead qualification.
• Arrange school visits in line with admissions guidelines and student profiles.
• Support families after visits to progress applications and improve conversion rates.
• Assist with applications and offers, and support campaigns as required.
• Prepare weekly admissions pipeline reports and provide feedback on lead performance.

Conocimientos

Customer service

CRM management

Lead qualification

Communication

Herramientas

HubSpot CRM

WhatsApp

Descripción del empleo

International Schools Partnership Limited is seeking an Admissions/Contact Centre Coordinator in Madrid to respond to inquiries, assess eligibility, and provide clear information on school admissions. You will manage multiple channels, qualify leads, and coordinate visits while supporting families through the application and offer stages.

You will work with regional teams to monitor lead quality, report on pipeline activity, and help campaigns improve conversion rates across ISP schools.