Hybrid Salesforce Service Cloud Administrator

Thinkproject; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Work from abroad

Flexible working hours

Thinkproject Academy

Free English lessons

Unlimited learning

Headspace community access

Women’s Network

Corporate volunteering

Social events

Descripción de la vacante

Thinkproject in Madrid is seeking a Salesforce Administrator to manage, configure, and continuously improve Salesforce Service Cloud within the Services Department.

You will act as the primary contact between Services, Sales, IT, and other units, translating business requirements into scalable Salesforce solutions and driving adoption through automation, AI features, and well-structured data models.

Formación

• Experience in Salesforce Service Cloud administration.
• Salesforce certifications are an advantage: Administrator/Advanced Administrator, Service Cloud Consultant, Platform Developer I.
• Hands-on experience with Salesforce configuration and automation (Flows, reports, dashboards, permissions).
• Understanding of service processes in a support or services environment.
• Experience with Experience Cloud, Omni-Channel, Service Cloud Voice, or AI features is an advantage.

Responsabilidades

• Salesforce Ownership – Acts as system administrator and functional developer for Salesforce Service Cloud.
• Platform Configuration – Drives ongoing configuration, customisation, and enhancement of Service Cloud capabilities.
• Service Cloud Optimisation – Configures and optimises core components including Case Management, Omni-Channel routing, Service Cloud Voice, Portals, and AI features.
• Solution Delivery – Designs, configures, tests, and documents Salesforce solutions (Flows, automations, data model changes).
• Services Enablement – Serves as the primary Salesforce contact for Services teams.
• Cross-System Coordination – Collaborates with IT on integrations and system dependencies.
• Process Excellence – Supports definition, standardisation, and optimisation of service processes.
• Governance & Compliance – Ensures adherence to governance frameworks and standards.
• Scalability & Automation – Improves service scalability through automation.
• Cross-Functional Collaboration – Partners with internal teams on process and system improvements.
• Strategic Alignment – Works with Director on roadmap planning and system changes.

Conocimientos

Analytical thinking

Process oriented

Stakeholder liaison

Herramientas

Salesforce Service Cloud

Flow automation

Reports & Dashboards

Experience Cloud

Omni-Channel

Service Cloud Voice

Descripción del empleo

Thinkproject in Madrid is seeking a Salesforce Administrator to manage, configure, and continuously improve Salesforce Service Cloud within the Services Department.

You will act as the primary contact between Services, Sales, IT, and other units, translating business requirements into scalable Salesforce solutions and driving adoption through automation, AI features, and well-structured data models.