Hybrid EU Cycling Customer Experience Specialist

Canyon; Tres Cantos; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bike & gear discounts

Generous paid time off

Hybrid work options

Descripción de la vacante

Canyon in Tres Cantos (Madrid) seeks an on-site Customer Service specialist to drive Southern Europe field support, guiding riders through pre- and post-purchase journeys, with a focus on expert product advice and order handling.

You will interact across phone, email, and live chat, collaborating with marketing and regional teams to ensure a seamless rider experience while supporting events and community activations.

Formación

• Solid experience in customer service, e-commerce support, or sales within cycling retail.
• Native-level Spanish with business-level English; Italian or Portuguese a plus.

Responsabilidades

• Provide expert rider guidance on product selection, payments, orders, shipping, and delivery.
• Deliver post-sales support for claims, replacements, and ongoing service needs.
• Drive CSAT, NPS, and KPI targets with accurate, timely solutions.

Conocimientos

Customer service

E-commerce support

Sales

Herramientas

MS Office

Salesforce

SAP

Descripción del empleo

Canyon in Tres Cantos (Madrid) seeks an on-site Customer Service specialist to drive Southern Europe field support, guiding riders through pre- and post-purchase journeys, with a focus on expert product advice and order handling.

You will interact across phone, email, and live chat, collaborating with marketing and regional teams to ensure a seamless rider experience while supporting events and community activations.