Hybrid Compliance & Customer Care Specialist

Ria Money Transfer; Alcobendas; Hybrid; EUR 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Employee Stock Purchase Plan

Hybrid Work Schedule

Tuition Assistance

Corporate gatherings, team bonding

Zusammenfassung

Ria Money Transfer is seeking a Customer Care Representative for the Transaction Review Department. You will act as the first line of compliance, resolving inquiries and guiding customers and agents with a strong emphasis on regulatory adherence and customer satisfaction.

You will conduct interviews, handle calls and emails, and ensure issues are resolved promptly while maintaining empathy and professionalism in a hybrid work setting.

Qualifikationen

• College level, preferably Bachelor's degree in any course.
• Good knowledge of MS Office and Internet Explorer.
• At least 1 year´s work experience in call center and/or compliance positions.
• Advanced level of English & French.
• Excellent communications skills (oral and written).
• Flexibility regarding work schedule.
• Any other language is a plus.

Aufgaben

• Resolves inquiries related to compliance via Phone, system email and internal system (FxClient).
• Perform interviews and create fraud questionnaire and fraud ID.
• Release or cancel transactions.
• Unblock customers and guide agents/customers about compliance rules.
• Resolve product or service problems by clarifying the customer's complaint and following up to ensure resolution.
• Escalate issues when necessary and contribute to department goals.
• Keep up to date with changes relevant to the role and adhere to internal procedures.

Kenntnisse

English

French

Excellent communicat

Ausbildung

Bachelor's degree

Tools

MS Office

Jobbeschreibung

Ria Money Transfer is seeking a Customer Care Representative for the Transaction Review Department. You will act as the first line of compliance, resolving inquiries and guiding customers and agents with a strong emphasis on regulatory adherence and customer satisfaction.

You will conduct interviews, handle calls and emails, and ensure issues are resolved promptly while maintaining empathy and professionalism in a hybrid work setting.