HR Generalist

Confidential Careers; Palma; On-site; EUR 30,000 - 46,000; Full time

Job summary

Confidential Careers in Mallorca is seeking an HR Generalist for our 300-room resort. You will ensure compliance with employment legislation and the Balearic Islands Hospitality CBA, manage recruitment, onboarding, contracts, and employee records, and support recall procedures for permanent seasonal staff.

You will engage with employee representatives, support onboarding and retention initiatives, and help develop HR processes in a high-season environment.

Qualifications

• Degree or qualification in Labour Relations, Human Resources, Law or related field.
• HR Generalist experience, ideally in hospitality.
• Strong knowledge of Balearic Islands Hospitality CBA and employment law.
• Experience with permanent seasonal employees, recall procedures and employment guarantees.
• Knowledge of employment contracts and payroll liaison.

Responsibilities

• Recruitment and employment documentation, onboarding, contracts and records.
• Ensure compliance with employment legislation and Balearic Islands CBA.
• Manage recall procedures for permanent seasonal staff and related guarantees.
• Monitor contracts, hours, schedules and related issues with department heads.
• Advise managers on employment regulations and internal procedures.
• Coordinate with payroll advisers and service providers.

Skills

HR Generalist experience

Employment law knowledge

CBA Balearics knowledge

Spanish & English fluency

Recruitment & onboarding

Payroll liaison

HR processes/tools

Education

Labour relations / HR / Law degree

Tools

Office software

HR management systems

Job description

Would you like to be part of a project focused on evolution and improving the employee experience?

We are looking to recruit an HR Generalist for our resort in Mallorca, a 300-room property with a high-volume operation and significant seasonality.

We are looking for someone with a strong knowledge of employment law and an excellent understanding of the Collective Bargaining Agreement for the Hospitality Industry in the Balearic Islands, particularly regarding permanent seasonal employment contracts, recall procedures and employment guarantees.

You are an organised, hands‑on and approachable professional who enjoys the day‑to‑day challenges of Human Resources in a hotel environment. Alongside ensuring rigorous employment and labour administration, you will be motivated to contribute to initiatives that improve the employee experience, engagement and retention across our teams.

We are currently undergoing a process of evolution, gradually introducing improvements while preserving our identity and moving towards an increasingly people‑focused, structured and talent‑oriented approach to Human Resources.

What will your role be?

You will play a key role in the day‑to‑day management of Human Resources at the resort, ensuring compliance with employment legislation and the applicable collective bargaining agreement, supporting our teams and contributing to initiatives focused on attracting, developing and retaining talent.

What will your main responsibilities be?

1. Employment administration and internal advisory

• Manage recruitment and employment documentation, onboarding administration, contract amendments, terminations and employee records.
• Ensure compliance with current employment legislation and the Collective Bargaining Agreement for the Hospitality Industry in the Balearic Islands.
• Manage and monitor recall procedures for permanent seasonal employees, employment guarantees and other specific requirements associated with this type of contract.
• Monitor employment contracts, working hours, schedules, holidays and employment‑related issues in coordination with department heads.
• Address employees' employment‑related queries and advise operational managers on the application of employment regulations and internal procedures.
• Liaise with external payroll and employment advisers and other service providers whenever necessary.

2. Employee relations and communication

• Maintain a constructive and effective relationship with employee representatives.
• Prepare and follow up on meetings, consultations, requests and agreements with the Works Council.
• Support the management of employment‑related issues and conflicts, promoting dialogue and solution‑oriented approaches.
• Contribute to clear, approachable and consistent internal communication aligned with the company's values.

3. Talent attraction, onboarding and retention

• Support recruitment and selection processes, ensuring a positive candidate experience.
• Drive improvements in onboarding and integration processes for new employees.
• Contribute to employer branding initiatives that strengthen our employee value proposition.
• Identify opportunities to improve the employee experience and propose actions that enhance satisfaction, engagement and retention.
• Support the development of employee recognition and talent retention initiatives, particularly in a highly seasonal environment.

4. People development and continuous improvement

• Participate in the design and implementation of professional development and career progression plans.
• Support performance management, training and team development processes.
• Provide guidance and support to department heads in managing and developing their teams.
• Gather employee feedback and insights to identify opportunities for improvement.
• Contribute to the ongoing development of HR processes and tools, promoting increasingly efficient and people‑oriented practices.

What are we looking for?

• A degree or qualification in Labour Relations, Human Resources, Law or a related field.
• Previous experience in an HR Generalist role, preferably within the hotel or hospitality industry.
• Strong, practical knowledge of the Collective Bargaining Agreement for the Hospitality Industry in the Balearic Islands and applicable employment legislation.
• Experience managing permanent seasonal employees, particularly regarding recall procedures, employment guarantees and the monitoring of active and inactive employment periods.
• Knowledge of employment contracts, personnel administration, employee relations and the management of employment‑related issues.
• Experience liaising with employee representatives.
• Good working knowledge of office software and HR management systems.
• Spanish and English are essential requirements for this position.

What kind of person are we looking for?

• A rigorous and organised professional who can anticipate operational needs.
• Approachable and accessible, with strong communication and listening skills.
• Proactive and solution‑oriented, with sound judgement and the ability to handle sensitive situations with discretion and professionalism.
• Service‑minded, with an understanding of the needs of the hotel business and its teams.
• Someone who takes initiative, is curious about new ways of working, challenges existing processes when appropriate and turns ideas into practical improvements.
• Someone eager to be part of an evolving project, bringing both strong employment relations expertise and fresh ideas to improve the employee experience.

What do we offer?

• The opportunity to join a hotel project with real people management challenges and opportunities for improvement.
• An environment where you can apply your employment relations expertise and actively contribute to the development of HR processes.
• The opportunity to help shape initiatives in onboarding, employer branding, talent retention and professional development.
• Close contact with our teams and active involvement in the day‑to‑day operations of the resort.
• A project where professional rigour, collaboration, initiative and continuous improvement are genuinely valued.

If you are passionate about hospitality, have a strong background in employment relations and want to help create an increasingly positive employee experience, we would love to hear from you.