B2B Support Lead (Amadeus) – Afternoon Hybrid

Exoticca; Barcelona; Híbrido; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Flexible compensation management

Travel packages at reduced prices

Unlimited coffee and team lunches

Referral bonus

Multicultural team environment

Descripción de la vacante

A travel agency in Barcelona is seeking a Customer Support Coordinator B2B to manage a team of agents. You will be responsible for supervising performance, coaching team members, and enhancing processes. The ideal candidate has at least 2 years of contact center experience and strong knowledge of Amadeus/GDS platforms. This role offers a competitive compensation package, flexibility, and opportunities for professional growth in a diverse team.

Formación

• Minimum 2 years of customer service experience.
• At least 2 years in a supervisory or management role.
• Experience in travel or hospitality industry preferred.

Responsabilidades

• Manage agent queries, calls, and emails.
• Track KPIs, adherence, and productivity.
• Conduct 1:1s and feedback sessions.

Conocimientos

Contact center experience

Leadership experience

Amadeus/GDS knowledge

Fluency in English

Fluency in Spanish

Herramientas

Salesforce

CRM systems

Travelfusion

Descripción del empleo

A travel agency in Barcelona is seeking a Customer Support Coordinator B2B to manage a team of agents. You will be responsible for supervising performance, coaching team members, and enhancing processes. The ideal candidate has at least 2 years of contact center experience and strong knowledge of Amadeus/GDS platforms. This role offers a competitive compensation package, flexibility, and opportunities for professional growth in a diverse team.