Hospitality Tech Relationship Lead

Planet; Madrid; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Planet is a global technology company delivering innovative networking solutions for hospitality and beyond. The Relationship Manager will own a portfolio of strategic hospitality customers, ensuring satisfaction and driving revenue growth across our networking offerings.

You will manage the full lifecycle from relationship management and service oversight to identifying and delivering commercial growth opportunities.

Formación

• Proven experience in Key Account Management/Relationship Management/Customer Success.
• Strong background in hospitality technology and networking environments.
• Demonstrated ability to grow accounts through relationship management and commercial delivery.
• Experience managing complex customer relationships with multiple stakeholders.

Responsabilidades

• Act as the primary point of contact for assigned Key Accounts, owning the end-to-end customer relationship.
• Build and maintain strong relationships with key stakeholders and decision-makers within hospitality organisations.
• Lead regular customer meetings to review performance, service quality, and future opportunities.
• Develop and maintain structured Key Account plans with clear, measurable objectives.
• Identify and deliver revenue growth opportunities through cross-sell, upsell, and new business within existing accounts.
• Manage RFI/RFP processes, proposals, and commercial discussions.
• Lead contract negotiations and support the closure of new business opportunities.
• Maintain a strong pipeline of opportunities and deliver against revenue and growth targets.
• Work closely with internal delivery and technical teams to ensure successful implementation and service quality.
• Act as an escalation point for customer issues, ensuring timely resolution and high customer satisfaction.
• Maintain a strong focus on service excellence and long-term retention.
• Maintain accurate CRM records, pipeline tracking, and account documentation.
• Provide regular reporting and updates on account performance, risks, and opportunities.
• Monitor competitor activity, pricing trends, and market developments to inform account strategy.

Conocimientos

Key Account Management

Relationship Management

Customer Success

Hospitality technology

Networking environments

Sales

CRM Systems

Herramientas

Salesforce

Descripción del empleo

Planet is a global technology company delivering innovative networking solutions for hospitality and beyond. The Relationship Manager will own a portfolio of strategic hospitality customers, ensuring satisfaction and driving revenue growth across our networking offerings.

You will manage the full lifecycle from relationship management and service oversight to identifying and delivering commercial growth opportunities.