Hospitality Operations Leader Internship

The Social Hub (B Corp™); Barcelona; On-site; EUR 7,300 - 12,000; Part time

Benefits offered by this job

Discount on hotel stays

Restaurant facilities access

Gym facilities access

On-the-job coaching

Job summary

The Social Hub in Barcelona is seeking a university student for an internship that spans hotel operations. You will work with the local management team, lead and train the hotel team, and coordinate with housekeeping, night staff and maintenance.

You will build relationships with universities, companies and social organizations, manage guest and colleague inquiries, and help implement standard operating procedures while enjoying a dynamic, hybrid hospitality environment.

Qualifications

• Student enrolled in university.
• Bachelor student in hotel- or tourism management with hospitality experience or team leading experience.
• Flexible, hands-on, positive approach.
• Background in hospitality, preferably in a hotel environment.
• Fluent in English and Spanish.
• Legally allowed to work in the Netherlands.

Responsibilities

• Daily manage, train, check, coach, guide, co-hire, motivate and empower employees and partners.
• Handling, reporting and transferring of all kinds of questions, remarks complaints of guests and colleagues.
• Introducing, maintaining, evolving and guiding standard operating procedures.
• Support the general manager and management team with several projects.
• You’re the internal and external TSH networker. You connect with your guest community and build direct relations with universities, companies and social organisations.
• Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting is what this is about.
• Building relationships with headquarters key players, residents, external parties/renters as contact person and assisting in handling complaints and technical issues.
• Maintaining and controlling hotel security or our guests, colleagues and goods.
• Supporting the operational preparation and execution of departure and arrival of new students.

Skills

Team leadership

Coaching

Hospitality knowledge

Fluent English

Fluent Spanish

Student status

Education

Bachelor student in hotel- or tourism management

Job description

The Social Hub in Barcelona is seeking a university student for an internship that spans hotel operations. You will work with the local management team, lead and train the hotel team, and coordinate with housekeeping, night staff and maintenance.

You will build relationships with universities, companies and social organizations, manage guest and colleague inquiries, and help implement standard operating procedures while enjoying a dynamic, hybrid hospitality environment.