Healthcare Operations Analytics Lead

Further Group; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

Competitive compensation package

Modern office in central Madrid

Fruit, tea and coffee provision

Cobee benefits platform

Wellhub wellbeing platform

Job summary

Further Group is seeking an experienced Operational Performance & Analytics Manager to transform Customer Operations into a data-driven, scalable engine. You will lead claims analytics, SLA/KPI governance, budget tracking and COGS analysis across an international healthcare business.

You will build insights-driven reporting, manage a small analytics team, and drive automation and continuous improvement to deliver measurable cost control and service quality improvements.

Qualifications

• 7+ years’ experience in health insurance, IPMI, claims operations, analytics, and operational performance.
• Strong understanding of healthcare claims, medical claims flows, provider billing, payment accuracy, claims reporting or reimbursement processes.
• Proven experience turning complex operational data into management insights and executive level reporting.

Responsibilities

• Own and continuously improve Customer Operations performance reporting for leadership, ExCo, insurers and internal stakeholders.
• Identify trends, outliers, bottlenecks and recurring issues across claims, providers, TPAs and service delivery.
• Lead budgeting, forecasting, cost tracking, operational financial controls or COGS analyses.
• Manage and develop a small team responsible for operational reporting, billing, reconciliations and analytics.
• Drive automation initiatives to reduce manual work and improve accuracy, scalability and timeliness of reporting.

Skills

Healthcare analytics

Stakeholder management

Advanced Excel

Power BI

Job description

Further Group is seeking an experienced Operational Performance & Analytics Manager to transform Customer Operations into a data-driven, scalable engine. You will lead claims analytics, SLA/KPI governance, budget tracking and COGS analysis across an international healthcare business.

You will build insights-driven reporting, manage a small analytics team, and drive automation and continuous improvement to deliver measurable cost control and service quality improvements.