Head of Amazon Account Operations & Growth

Scale Jet; Madrid; On-site; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

15 days paid holiday

Flexible, results-focused hours

High ownership and autonomy

Leadership role with direct impact

International team

Job summary

Scale Jet in Madrid seeks a Head of Account Operations to lead PPC, Account Management, CSM, and Catalogue Coordination. You will own client retention, account health, and day-to-day delivery, balancing strategy with hands-on execution.

You will mentor the team, shape operational workflows, and ensure high-quality outcomes across a multi-brand Amazon operation with a focus on scalable growth.

Qualifications

• Extensive hands-on experience in Amazon PPC and Account Management.
• Proven experience leading client relationships as a primary CSM, including leading calls and handling escalations.
• Strong track record of driving client satisfaction, retention, and account health.
• Demonstrated experience leading and developing a team in a fast-moving environment.
• Strong project management skills and fluency in ClickUp.
• Excellent understanding of Amazon Seller Central, Vendor Central, and Amazon Ads Console.
• Strong strategic thinking combined with execution capability.
• Highly organised, structured, and process-driven approach.

Responsibilities

• Serve as the primary client-facing CSM, owning client relationships, satisfaction, retention, and long-term account health.
• Lead client calls, set agendas, communicate strategy, manage expectations, and resolve escalations.
• Translate client goals, requirements, and SLAs into clear priorities for internal teams.
• Proactively identify underperforming accounts, relationship risks, scope creep, and resource-heavy accounts.
• Identify opportunities to improve client outcomes and support organic account growth.
• Maintain strong strategic alignment between client commercial goals and Amazon PPC / Account Management activity.
• Set and adapt PPC and Account Management strategy across the portfolio.

Skills

Amazon PPC

Client relationships

Leadership

Operational discipline

Strategic thinking

English communication

Tools

ClickUp

Seller Central

Vendor Central

Amazon Ads Console

Job description

Scale Jet in Madrid seeks a Head of Account Operations to lead PPC, Account Management, CSM, and Catalogue Coordination. You will own client retention, account health, and day-to-day delivery, balancing strategy with hands-on execution.

You will mentor the team, shape operational workflows, and ensure high-quality outcomes across a multi-brand Amazon operation with a focus on scalable growth.