Head of Amazon Account Operations & Growth

ScaleJet | eCommerce Recruitment agency; Madrid; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

15 days paid holiday

Flexible hours

Autonomy

Job summary

ScaleJet is seeking a Head of Account Operations in Madrid to lead PPC, Account Management, CSM, and Catalogue Coordination. This senior role owns client retention, account health, and day-to-day oper­ational delivery, while hands-on supporting complex issues.

You will be the primary client-facing CSM, ensuring the right work is done by the right people at the right time, and driving strategic alignment across teams.

Qualifications

• Extensive hands-on experience in Amazon PPC and Account Management.
• Proven experience leading client relationships as primary CSM, including calls and escalations.
• Strong track record of driving client satisfaction, retention, and account health.
• Demonstrated experience leading and developing a team in a fast-moving environment.
• Strong project management skills and fluency in ClickUp.
• Excellent understanding of Amazon Seller Central, Vendor Central, and Amazon Ads Console.

Responsibilities

• Serve as the primary client-facing CSM, owning client relationships, satisfaction, retention, and long-term account health.
• Lead client calls, set agendas, communicate strategy, manage expectations, and resolve escalations.
• Translate client goals, requirements, and SLAs into clear priorities for internal teams.
• Proactively identify underperforming accounts, relationship risks, scope creep, and resource-heavy accounts.
• Identify opportunities to improve client outcomes and support organic account growth.
• Maintain strong strategic alignment between client commercial goals and Amazon PPC / Account Management activity.
• Set and adapt PPC and Account Management strategy across the portfolio based on Amazon best practices and client objectives.
• Regularly review account performance, strategic direction, and key risks.
• Coordinate Catalogue priorities, listing and variation work with PPC, AM, and client needs.
• Step into complex account situations and provide senior-level strategic guidance when required.
• Manage, coach, and develop PPC, Account Management, and CSM team members.
• Set clear responsibilities, workload expectations, quality standards, and deadlines across the team.
• Address performance, communication, quality, and deadline issues promptly.
• Monitor team output and align capacity with workload.
• Build a team culture based on accountability and proactive communication.

Skills

Amazon PPC

Account Management

CSM leadership

Project management

ClickUp

Amazon Ads Console

Seller Central

Strategic thinking

Execution focus

English communication

Tools

ClickUp

Amazon Seller Central

Amazon Ads Console

Job description

ScaleJet is seeking a Head of Account Operations in Madrid to lead PPC, Account Management, CSM, and Catalogue Coordination. This senior role owns client retention, account health, and day-to-day oper­ational delivery, while hands-on supporting complex issues.

You will be the primary client-facing CSM, ensuring the right work is done by the right people at the right time, and driving strategic alignment across teams.