Guest Services Manager

SmartRecruiters, Inc.; Barcelona; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Free hotel nights

Staff meals

Discounts across The Hoxton

Job summary

The Hoxton Poblenou in Barcelona is seeking a Guest Services Manager to lead day-to-day hotel operations and drive guest experiences across front of house and back of house. You will manage reception teams, oversee rate integrity, and work closely with leadership to maintain a high standard of service throughout guests’ stays.

Ideal candidates will have hotel or leisure sector experience as a Duty Manager or similar role, fluent Spanish and English, with Catalan valued.

Qualifications

• Fluent knowledge of Spanish and English; Catalan knowledge is highly valuable.
• Hotel or leisure experience as Duty Manager or similar role is preferred.

Responsibilities

• Lead day-to-day Front Office operations and supervise receptionists to ensure a memorable guest experience from arrival to checkout.
• Manage rates and overbooking levels, ensuring a full and satisfied house.
• Be hands-on across front and back of house, maintaining lobby presence and guest interaction.
• Assist the Director of Operations and General Manager with changes in hotel procedures related to health and safety.
• Act as Manager on Duty to keep operations running smoothly and solve issues as they arise.

Skills

Fluent in Spanish

Fluent in English

Tools

OperacLOUD

GDS

Job description

We'relooking foraGuest Services Manager to join our team at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11thHoxton. The hotel boasts 240 bedrooms ofdifferent sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch,we'veever just been about offering a bed for the night. We want to be more than that: proving styledoesn'tneed to be sacrificed forgood valueand providing a place where guests canhang outalongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting totheFront Office Manager,you willbe responsibleforleading day to day hotel operationsand make sure our guest experience never flags.Being our Guest Services Manager is a great step ifyou’rekeen to develop and grow with us – whetheryou’recurrently in hospitality or not.

Job Description

Whatyou'lldo…

• Support the running of ourday-to-dayFront Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business, by making sure the right rates are being used, managingoverbooking levels and working with the team to make sure we have a full and happy house.
• You'll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike.
• Toassistthe Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance.
• You'll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike.
• Act as Manager on duty, making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.

Qualifications

What'sin it for you...

• Become part of a teamthat'svery passionateabout creating great hospitality experiences.
• A competitivesalaryand eligibility toparticipatein our discretionary bonus scheme.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think,makeand thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to havea good time!

Whatwe'relooking for…

• Individuals.You’relooking for a place where you can beyou;no clones in suits here.
• Passion for hospitality – whetherthat’s a drink, a meal, an eventor a bed for the night.
• You’reall about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’renot precious. We leave our egos at the door and help get things done.
• You’reup for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together,we’d have a good timeand share a few laughs.
• You want to be part of a team that works hard, supportseach otherand has fun along the way.
• Hotel or leisure related experienceas Duty Manager or similar role.
• Be fluentin Spanishand English, Catalan will by highly valuable as otheradditionallanguages.
• Ifyou'refamiliar with Operacloudor similar front desk operating system and understand GDS that would be a big advantage.