Guest Services Associate

Swish Marbella; Marbella; Presencial; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Small team environment

Descripción de la vacante

Swish Marbella is seeking an experienced Guest Services Associate to join our boutique guest-services team in Marbella. You will be the face of Swish, handling guest inquiries with discretion and delivering seamless service across pre-arrival, stay, and post-departure phases.

You will coordinate villa services from private chefs to maintenance, liaising with internal teams and trusted suppliers to ensure rapid issue resolution and a premium guest experience.

Formación

• Experience in luxury villa rental or private residence management is essential.
• Fluent in English and Spanish; other languages are a strong advantage.
• Strong administrative skills with ability to improve backend processes.
• Excellent phone manner and communication skills.

Responsabilidades

• Serve as the face of Swish, handling all guest inquiries with professionalism and discretion.
• Coordinate pre-arrival, in-stay, and post-departure inspections to ensure villa standards.
• Manage guest requests and coordinate villa services and external suppliers.
• Oversee check-in and check-out to ensure a welcoming guest experience.
• Maintain clear internal communication and follow-ups on guest matters.

Conocimientos

Fluent English

Fluent Spanish

Strong communication

Administrative skills

Problem solving

Herramientas

Email management

Descripción del empleo

We are looking for an experienced Guest Services Associate to join our existing guest-services departments. Someone vibrant, reliable and energetic, with a passion to grow within our small but trustworthy team. A true "do-er," able to think on the spot and provide solutions that adhere to our values and mission.

Responsibilities:

• Serve as the face of Swish, acting as a primary point of contact for guests and handling all client-facing enquiries with professionalism and discretion.
• Conduct pre-arrival, in-stay, and post-departure property inspections to ensure each home consistently meets Swish standards.
• Manage and coordinate all guest requests before arrival, during the stay, and at check-out, with a solutions-focused and efficient approach.
• Arrange and oversee guest services, including private chefs, additional cleaning, laundry services, maintenance support, and other in-villa services as required.
• Liaise closely with in-house teams and trusted external suppliers to ensure seamless service delivery and rapid issue resolution.
• Oversee and support check-in and check-out processes, ensuring a smooth, welcoming, and professional guest experience.
• Anticipate guest needs and proactively recommend services to enhance comfort and overall satisfaction.
• Maintain clear internal communication and detailed follow-ups on all guest-related matters.
• Perform other ad-hoc operational and guest-facing tasks as required to uphold Swish's high service standards.

Requirements:

• Previous experience in luxury villa rental, private residence management, or high end villa concierge services is essential. Experience in ultra luxury hotels such as Four Seasons, Ritz, Rosewood, Belmond, Mandarin Oriental, EDITION, Fairmont, Shangri-La, Waldorf Astoria, Six Senses, will be considered, but a villa background is strongly preferred.
• A highly seasoned service professional with a proven background in managing customer expectations, ideally within a private villa or residence setting rather than a hotel structure.
• Strong administrative skills, capable of improving backend processes, taking inventory, and responding to emails and calls.
• Attention to detail and ability to maintain high standards.
• Excellent phone manner and communication skills, fluent in English and Spanish. Additional languages such as French, Arabic, Russian, or German are a strong advantage.
• Flexibility and availability to adapt to changing schedules and demanding clients.
• Think outside the box, solution-driven, and unafraid to innovate to solve problems.

What we offer:

• Spanish Employment Contract with attractive starting salary.
• Opportunities to grow in the role and manage a small team.