Guest Experience Trainee - Front Office in Hospitality

Odyssey Hotel Group; Barcelona; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Job summary

Odyssey Hotel Group in Barcelona is seeking a Front Office Trainee to deliver outstanding guest service and support smooth front desk operations. You will be part of LABTWENTYTWO, a stylish, sustainability-minded property near the coast, contributing to a dynamic hospitality team.

The role emphasizes guest satisfaction, efficient service, and teamwork across departments, with opportunities to learn brand standards and advance in a fast-changing hotel environment.

Qualifications

• Experience in hospitality preferred.
• Strong customer service mindset.
• Fluent in English and Spanish.

Responsibilities

• Welcome and greet guests on arrival with warmth and professionalism.
• Assist with luggage and group arrivals as needed.
• Keep lobby and front desk area organized and presentable at all times.
• Provide guests with hotel information, local recommendations, and respond to inquiries.
• Support check-in/check-out procedures in line with brand standards and keep guest records updated.

Skills

Communication skills

Guest service

Multitasking

English & Spanish

Team collaboration

Tools

Opera PMS

Job description

Odyssey Hotel Group in Barcelona is seeking a Front Office Trainee to deliver outstanding guest service and support smooth front desk operations. You will be part of LABTWENTYTWO, a stylish, sustainability-minded property near the coast, contributing to a dynamic hospitality team.

The role emphasizes guest satisfaction, efficient service, and teamwork across departments, with opportunities to learn brand standards and advance in a fast-changing hotel environment.