Guest Experience Trainee

Hyde Hotels; Ibiza; On-site; EUR 6,700 - 10,000; Part time

Benefits offered by this job

Accommodation included

Lunch served daily

Canva subscription

Podimo subscription

Team events & development

Job summary

Mondrian Ibiza and Hyde Ibiza are offering an internship program on Ibiza’s Cala Llonga beach. You will support guest services, coordinate special occasions, and help maintain a premium guest experience across two iconic brands.

Ideal candidates are pursuing or recently finished in Hospitality, fluent in English and Spanish, and comfortable in a fast-paced environment. Accommodation is provided, with meals and development opportunities included.

Qualifications

• EU nationality is required.
• Fluent English and Spanish are essential.
• Currently pursuing or recently completed a degree in Hospitality or a related field.
• Ability to work in a fast-paced environment with a proactive attitude.
• Team-oriented mindset with strong attention to detail.

Responsibilities

• Assist with check-in/check-out and greet guests warmly.
• Reach out to guests to ensure satisfaction (courtesy calls/in-person visits).
• Coordinate anniversaries, honeymoons, birthdays, and preferences.
• Log incidents and work with teams to resolve issues promptly.
• Coordinate housekeeping, room service, and maintenance with guest expectations.
• Arrange in-room touches for VIPs and returning guests per protocols.
• Assist with surveys, departure interviews, and monitor reviews online.
• Record guest preferences and useful notes for future stays.

Skills

Fluent English

Fluent Spanish

Hospitality awareness

Team player

Problem solving

Education

Hospitality degree or related field

Job description

About Us

Mondrian & Hyde Ibiza

¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza!

Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.

Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.

Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.

The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.

Job Description

What you’ll do…

• Assist with the check-in/check-out process and provide a warm, personalized greeting.
• Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
• Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
• Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
• Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
• Arrange special in-room touches for VIP or returning guests, following hotel protocols.
• Assist with surveys, departure interviews, and review monitoring on online platforms.
• Record preferences, habits, and useful notes for future stays.

Qualifications

What we are looking for:

• EU Nationality is required.
• Fluent English and Spanish. Other Languages is a plus.
• Currently pursuing or recently completed a degree in Hospitality or a related field.
• Ability to work in a fast-paced environment and adapt to different tasks.
• Team-oriented mindset with a positive and proactive attitude.
• Strong problem-solving skills and attention to detail.

Additional Information

What’s in it for you…

• A competitive package and plenty of development opportunities.
• Accommodation included.
• Lunch is served daily at the in-house restaurant.
• Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
• Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
• Free subscriptions to Canva and Podimo.
• Activities to build an amazing team of students.
• Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!