Guest Experience Lead – Front Desk

Wework; Madrid; Presencial; EUR 21.000 - 27.000; Jornada completa

Descripción de la vacante

WeWork in Madrid seeks a Front Desk Associate to be the welcoming face of our hospitality team. You will support Community Management by greeting members and guests, handling front desk operations, mail, and building upkeep, while promoting WeWork services.

The role emphasizes strong interpersonal skills, guest-centric service, and the ability to coordinate with the Community Management team to maintain a positive community experience for members and visitors.

Formación

• Excellent interpersonal and guest relations skills.
• Experience in hospitality or retail is preferred.
• Must be the face of the brand and provide welcoming service.
• Able to multitask while prioritizing the member experience.

Responsabilidades

• Front Desk Management: greet members/guests, register visitors, issue/collect keys, keep desk tidy.
• Member Engagement: learn member names, answer questions, promote WeWork products and services.
• Building Operations: assist with mail handling, maintain spaces, respond to incidents.

Conocimientos

People-oriented

Interpersonal skills

Brand ambassador

Multitasking

Team player

Communication skills

Basic computer skills

Educación

Secondary school certificate

Descripción del empleo

WeWork in Madrid seeks a Front Desk Associate to be the welcoming face of our hospitality team. You will support Community Management by greeting members and guests, handling front desk operations, mail, and building upkeep, while promoting WeWork services.

The role emphasizes strong interpersonal skills, guest-centric service, and the ability to coordinate with the Community Management team to maintain a positive community experience for members and visitors.